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The County of DuPage
Wheaton, Illinois

Job Details for 1182 - EO Tax Information Specialist II

Job Description

FLSA STATUS: Non-Exempt
GRADE: 109


POSITION SUMMARY
Under general supervision; performs work of moderate difficulty providing accurate tax information to the public and coordinating the Senior Tax Deferral Program; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class spends a substantial amount of time providing accurate and timely tax information to the public. This position is distinguished from the Tax Information Specialist I by a specialized knowledge of the Senior Tax Deferral Program. Work involves human relations skills to communicate effectively and facilitate understanding in others. General supervision is received from Tax Information Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Assists seniors with the completion of Senior Deferral applications and verifies information included on the applications
• Maintains files related to the Senior Deferral Program
• Responds to public inquiries or concerns including, but not limited to, the Senior Deferral program and complaints or explanations of billing
• Provides accurate and timely tax information to the public
• Generates requests for duplicate bills and tax receipts
• Submits data processing requests utilizing the computer system
• Act as a backup to the Tax Information Specialist I
• Act as a lead worker
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Senior Tax Deferral Program, including applicable forms and procedures
• Customer service techniques
• Business English, spelling and punctuation
• Departmental operations, procedures and policies
• Word processing, data base and spreadsheet software
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
Skill in:
• Clearly and accurately explaining information to the public
• Acting as a lead worker to coordinate special projects
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Act as a lead worker

SUPERVISORY RESPONSIBILITIES
None.

EDUCATION and/or EXPERIENCE
Completion of a High School Diploma, or G.E.D., and five years of experience in customer service which included a high volume of public contact; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
None.