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The County of DuPage
Wheaton, Illinois

Job Details for 1472 - Telecommunications System Coordinator

Job Description

GRADE: 210

Under general supervision; performs work of considerable difficulty in installing, modifying, and maintaining diversified telecommunication equipment; performs related work as required.

An employee in this class spends a substantial amount of time planning, coordinating, diagnosing and implementing skilled work on various telecommunication systems and related equipment in accordance with applicable codes and standards. Also responsible for providing specifications for system installation, modification, and ancillary component enhancements to existing systems. Work is performed under the general supervision of the Director of Capital Plant.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Analyzes system requirements for the operation, repair, relocation, and installation of various types of hardware which includes key equipment and electronic systems, for PBX or Centrex compatible systems, and other diversified equipment
• Plans for the installation of hardware, component parts, required wiring, control cards, station apparatus, common equipment, modular and hard wired installations, adapters, jacks, transmitters, ringers, and system modules, connectors and connecting blocks and accessories
• Recommends system configuration
• Responds to repair calls on system failures, and diagnoses conditions of trouble or failure
• Coordinates repairs with local telephone company and/or long distance carriers when required
• Plans, orders, and maintains inventory of materials required for ads, relocation, and changes of existing systems, and related recordkeeping
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Centrex systems, electronic and key equipment, and operation of PBX systems
• Installation/repair procedures as they relate to telecommunications systems, system hardware, and components
• Electrical systems, circuitry, and codes
• Diagnostic equipment
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Planning, coordinating, diagnosing, and maintaining telecommunication systems and equipment
• Recordkeeping
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of an Associate’s degree in Electronics, Computer Science or related field; two years of experience in information systems and database systems; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.