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The County of DuPage
Wheaton, Illinois

Job Details for 1752 - Career Counselor I

Job Description

FLSA STATUS: Non - Exempt
GRADE: 110

POSITION SUMMARY
Under general supervision; performs work of moderate difficulty in providing assessments and career counseling to customers: performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class provides vocational guidance through case management. Work involves assisting clients in obtaining and maintaining full-time employment. General supervision is received from the Workforce Development Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Conducts an objective assessment of each participant's employment and training needs, including identifying barriers to employment, assessing supportive service’s needs, and determining interests and aptitudes
• Enrolls tracks and maintains customer data in computerized tracking system
• Ensures that participants complete required reading and math testing; determines each participant's need for more intensive services and refers to the Career Counselor II when appropriate
• Develops individual goals with the participant
• Conducts on-going case management specific to the needs of each participant
• Refers participants, with a voucher, to vocational training, in house training and/or for job search training and assistance
• Discusses individual needs of job seeker as they relate to the individual’s job search
• Provides resource information regarding social services to participants and acts as an advocate when needed
• Completes termination paperwork
• Serves as a liaison with vocational institutions
• Monitors worksites and subcontracted programs to ensure compliance
• Trains subcontractors in determining eligibility, enrollment and termination procedures
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Vocational programs and services
• Assessment methods and procedures
• Employment and educational resources
• Basic vocational and counseling techniques
• Social services
• Interpretation and limitations of various vocational aptitude and interest tests
• Funding sources
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Interviewing and counseling customers skillfully and effectively
• Interpret local, state and federal rules, regulations and policies to ensure program compliance
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Understanding problems, needs and motivations of customers
• Exercising sound judgment
• Interpret local, state and federal rules, regulations and policies to ensure program compliance
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

SUPERVISORY RESPONSIBILITIES
None.

EDUCATION and/or EXPERIENCE
Completion of a Bachelor's degree in Social Services, Education, Business, or a related field and one (1) year of related work experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and maintain in good standing a valid Illinois driver's license.