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The County of DuPage
Wheaton, Illinois

Job Details for 1918 - Community Services Supervisor

Job Description

FLSA STATUS:    Exempt
GRADE:    311

POSITION SUMMARY
Under direction; performs work of considerable difficulty in the supervising and directing of the County’s services and programs for eligible individuals; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class spends a substantial amount of time supervising Community Services programs or projects; directing, monitoring evaluating and tracking programs for compliance. Direction is received for the appropriate Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

•    Promotes the understanding and utilization of the service generated programs and activities through Human Services programs through public relation activities such as the media, townships, municipalities and appropriate agencies
•    Establishes and monitors systems for determining eligibility, assesses client needs, develops, assigns, and monitors contract performance
•    Enforces standards of the programs
•    Develops and maintains working relationships with other agencies and County Departments, municipalities and townships
•    Negotiates contracts with sub-contractors
•    Trains staff, volunteers and assessors to follow program guidelines
•    Enforces safety and standards of the programs
•    Handles first step appeal process for clients who are denied eligibility into program
•    Supervises the work of subordinate personnel in residential assessment, and contract performance, case work, file review, manages programs guidelines and required activities
•    Ensures that contractor and client files contain required documentation
•    Manages the timelines of the assigned program(s)
•    Monitors funding levels and assignment of work to appropriate funds
•    Assists in completion of grant proposals
•    Maintains state records and responsible for reviewing date
•    Completes required reports/plans quarterly and annually
•    Assists with assessments and inspections, as necessary
•    Attends required statewide meetings
•    Conducts meeting with staff to discuss and review ongoing work activity
•    Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
•    Facilitates response to total client needs through referral to other Human Services programs and/or agencies, and performs other duties as assigned
•    Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned
•    Depending on assignment, may maintain required emergency management training, licensure and/or certifications.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
•    Planning, designing, and implementing Human Services programs
•    Human Service’s programs, resources and practices
•    Local community organizations and service groups
•    Principles and practices of effective supervision
•    Planning, organizing and implementing strategies related to grants
•    County, State and Federal laws, rules and regulations pertaining to assigned programs
•    Geography of the County
•    Current office practices, procedures and equipment
•    County policies and procedures
•    Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
•    Management and leadership principles

Skill in:
•    Planning, scheduling, training, and supervising the work of others
•    Understanding problems, needs and motivations of social service clients and staff
•    Applying complex standards and guidelines
•    Initiating and communicating with external organizations
•    Interpreting regulations and policies to ensure program compliance
•    Using computer hardware and software including word processing, spreadsheets, databases, email, etc
•    Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
•    Planning, scheduling and supervising the work of others

Ability to:
•    Supervise staff
•    Manage relationships with contractors
•    Manage program finances and timelines
•    Work collaboratively with other County departments
•    Manage projects and multiple priorities simultaneously
•    Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
•    Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
•    Ensure compliance with applicable federal, state, and local laws, rules, and regulations
•    Convey excellent oral and written communication
•    Work effectively under stress
•    Maintain confidentiality
•    Monitor and evaluate employees
•    Prioritize and assign work
•    Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
•    Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
•    Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
•    Provide leadership to effectively resolve issues

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of Bachelor’s Degree in Social Work, Construction Management, Business Administration, Finance or related field and two years of experience in overseeing a Human Services program. One year of Supervisory experience; or an equivalent combination of training and experience.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When out in the field will be required to walk, reach with hands and/or arms, climb, crouch, or stoop. Will exert up to 40 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment.  When performing the duties and responsibilities in the field, this position will work in extreme weather conditions and in cramped or confined spaces.

CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and maintain in good standing a valid Illinois driver’s license.