skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 2242 - EO Radio Dispatcher

Job Description

FLSA STATUS: Non-Exempt
GRADE: 409


POSITION SUMMARY
Under general supervision; performs work of moderate difficulty in providing dispatching services in a central public safety communications center; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
Employees in this class perform dispatching duties at a central public safety communications facility on an assigned shift. Work requires technical skill and ability; in the absence of a supervisor, the senior operator is in charge of the central public safety communications facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Receives and responds to requests from the public for emergency police assistance
• Dispatches squad cars or contacts ambulance and fire services in emergency situations
• Monitors squad car traffic
• Keeps records of squad assignments, locations, stops and actions
• Provides directions and general information to the public
• Runs checks on vehicle ownership, driver's license status, and wants/missings/stolens on people, vehicles, or property
• Enters stolen vehicles or property, and missing persons requests into the computer files
• Contacts impounded vehicles to persons with proper identification
• Monitors and opens security gate to authorized individuals
• Operates radio, CRT terminal, TTD, microfiche machine and Message FAX machine; fills out maintenance and dispatch logs, and prepares other reports
• Assures that all equipment and machinery in the communications center is in working order
• Performs clerical and record maintenance work.
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Practices and duties involved in the operation of a central dispatching communications center
• Purpose of law enforcement and criminal justice systems.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Reacting quickly and calmly in emergencies
• Communicating individuals firmly, courteously and tactfully
• Good judgment in evaluating situations and making decisions
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office


Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

SUPERVISORY RESPONSIBILITIES
None

EDUCATION and/or EXPERIENCE
Completion of a High School Diploma or General Equivalency Diploma equivalent; One year of experience as a Radio Dispatcher or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
None