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The County of DuPage
Wheaton, Illinois

Job Details for 2246 - EO Radio Communications Manager

Job Description

FLSA STATUS: Exempt
GRADE: 413


POSITION SUMMARY
An employee in this class is responsible for developing procedures, maintaining standards and other responsibilities to ensure the efficient operation of the Communications Center. Direction is received from the Chief of Law Enforcement Bureau or the Sheriff.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for developing procedures, maintaining standards and other responsibilities to ensure the efficient operation of the Communications Center. Direction is received from the Chief of Law Enforcement Bureau or the Sheriff.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Schedules, assigns, directs and reviews the work of subordinate personnel
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Plans for the training needs of the Center
• Monitors the general and preventative maintenance of the Communications Center equipment and orders repairs or replacement as necessary
• Investigates public complaints against Communication’s Center staff and determines appropriate
• Action
• Develops new procedures in response to concerns or complaints from police and fire departments
• Monitors all Communication’s Center tapes; prepares and monitors the division’s budget
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Principles and practices involved in the operation of a central dispatching center
• Public safety communications systems
• Law enforcement and criminal justice systems.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Reacting quickly and calmly to emergency situations
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of a Bachelor’s degree in Public Administration, Criminal Justice or a related field; five years’ experience as a radio dispatcher, including two years of supervisory experience preferably in a multi-jurisdictional environment or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
None