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The County of DuPage
Wheaton, Illinois

Job Details for 4174 - Manager of Social Services

Job Description

FLSA STATUS: Exempt
GRADE: 313

POSITION SUMMARY
Under direction performs work of considerable difficulty in developing, planning, coordinating, and directing social service and admissions staff and psychosocial services for the Convalescent Center; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for the supervision of professional level social service coordination; as well as the delivery of professional counseling services for residents and families. Direction is received from the Convalescent Center Deputy Administrator or the Convalescent Center Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Develops, plans, coordinates and directs social casework services and psychosocial programs for convalescent center residents;
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Ensures that documentation by social service staff complies with Illinois Department of Public Aid (IDPA), Illinois Department of Public Health (IDPH) and Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) standards
• Maintains regular contact with families, guardians and responsible parties
• Develops social histories and initial assessment
• Initiates/coordinates the Social Service Plan, Plan of Care and Discharge Plan
• Supervises and assists in admissions and social service activities
• Directs counseling services for residents, families and groups
• Works closely with families and physicians in assessing the appropriateness of the resident's psychosocial needs
• Implements and coordinates the resident advocate program
• Promotes a positive public relations image through the provision of group tours
• Provides information and referral assistance to outside interest; takes an active role in monthly management and multi-disciplinary team meetings
• Rotates manager on duty weekend coverage as scheduled
• Attends professional seminars and conferences; prepares and monitors program budget develops undergraduate social work/social service internships
• Supervises interns.
• Maintains regular attendance and punctuality.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• IDPA and IDPH standards
• Social service counseling and casework principles and practices as they relate to the geriatric population
• Rules, regulations and programs of a social service nature within a health care institution
• Community resources
• Preparing a unit operating budget.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Understanding problems, needs and motivations of patients and/or clients and families; considerable skill in managing multiple priorities
• Exercising sound judgment in keeping with current standards and practices of the social service profession
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Prioritize and assigning work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of a Master’s degree in social work, psychology, public health or a related field and two to three years’ experience in a health care setting including one to two years supervisory experience or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
None