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The County of DuPage
Wheaton, Illinois

Job Details for 4217 - Environmental Services Manager

Job Description

FLSA STATUS: Exempt
GRADE: 312

POSITION SUMMARY
Under direction; performs work of considerable difficulty planning and directing housekeeping, laundry and resident transport functions for the Convalescent Center and in assigned DuPage County buildings; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
The employee in this class is responsible for management of the housekeeping, laundry, and resident transportation functions for the Convalescent Center and in assigned County buildings. Work is delegated through subordinate supervisors and under the general direction of the Director of Support Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Provides general supervision over routine, specialized, and emergency custodial and maintenance activities
• Assigns, delegates, supervises, schedules and inspects the work of subordinate staff
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Maintains operations in compliance with applicable state and federal laws
• Monitors approved budget throughout the year
• Maintains safety of staff through training programs
• Develops departmental policies and procedures, as well as, quality improvement plans and monitoring tools
• Maintains inventory and par levels
• Inspects building and evaluates the quantity and quality of work performed
• Prepares requisitions for necessary supplies
• Evaluates and recommends the purchase of new equipment, supplies and/or maintenance and repair work
• Meets with vendors and tests new products
• Coordinates the ordering of supplies and commodities in accordance with DuPage County Procurement Ordinance
• Investigates and responds to customer complaints in a professional and timely manner, involving Director as appropriate
• Maintains regular attendance and punctuality.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Cleaning materials, supplies and equipment and their proper and safe utilization
• Institutional housekeeping and laundry procedures and problems, and techniques involved in providing housekeeping and laundry services
• Supervisory practices
• The standards and regulations which impact the housekeeping and laundry departments
• Emergency and safety procedures related to the Convalescent Center operations
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Planning, organizing, and directing a cleaning and maintenance program in a large institution
• Planning, supervising, assigning, and inspecting the work of housekeepers including supervisory personnel
• Instructing new employees in the proper care and use of cleaning equipment and in housekeeping procedures
• Instructing subordinate supervisory personnel in supervisory methods and techniques
• Detecting maintenance and repair needs
• Recommending proper corrective action
• Maintaining records and preparing reports
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Monitor and evaluate employees
• Prioritize and assign work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of a High School Diploma or General Equivalency Diploma equivalent and six (6) years of progressively responsible experience in an institutional, governmental, or commercial building in a housekeeping or other custodial maintenance role, including three (3) years in a supervisory role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and maintain in good standing, a valid Illinois driver’s license.