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The County of DuPage
Wheaton, Illinois

Job Details for 4343 - Director of Support Services

Job Description

FLSA STATUS: Exempt
GRADE: 317

POSITION SUMMARY
Under administrative direction; performs work of considerable difficulty in the general management and supervision of the multi-unit Dining Services Department, Environmental Services Department, and Laundry Services Department; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for the general management of dining services, housekeeping, laundry, and resident transport functions in accordance with federal, state and local accrediting agency regulations, and standard practices of the profession. This person also serves as the facility’s Safety Officer and the Chairperson of the Safety Committee to ensure compliance with all state, federal and local agencies. Work is delegated through subordinate supervisors and performed under the administrative direction of the Convalescent Center Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Identifies and resolves employee relations and performance issues, establishes, and maintains a professional work environment while providing appropriate leadership and direction
• Promotes positive morale, creativity and teamwork among staff
• Evaluates employee performance and sets clear goals and expectations and effectively recommends such action to supervisory staff
• Oversees all aspects of operations related to dining services, housekeeping, laundry, and safety
• Plans and outlines general policies and procedures for assigned staff; serves as DuPage County Convalescent Center’s (DPCC) Safety Officer
• Coordinates compliance with Life Safety regulations
• Maintains high quality customer relations with residents, family members, café and catering customers, and County Department cleaning clients
• Gauges customer satisfaction with all aspects of the department;
• Drives quality improvement initiatives;
• Develops quality improvement plans and monitoring tools; works with surveyors and inspectors to ensure departmental adherence to accrediting agency regulations such as IDPH, JCAHO, CMS, IDHFS, OSHA, and DPC Health Department;
• Identifies operational efficiencies and revenue generating opportunities;
• Markets DPCC capabilities to potential customers;
• Coordinates the procurement/bidding process for all housekeeping, laundry, and dining services commodities, including finalizing specifications,
• Reviewing bids, analyzing bid results and making recommendations for awarding of bid;
• Prepares departmental revenue projections and annual operating budget;
• Oversees management of budget throughout the year in compliance with budgetary guidelines;
• Maintains regular attendance and punctuality.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Managing and directing multiple functional areas through subordinate managers
• All facets of operations both life-safety and environmental
• Practices of contract management
• Financial accounting methods and government budgeting procedures
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Identifying emerging issues, developing and implementing new approaches and refining structures and processes to generate desired end results
• Analyzing, evaluating, and arriving at conclusions on a wide range of problems and situations
• Preparing estimates and budgets
• Instructing subordinate supervisory personnel in decision-making methods and techniques
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Prioritize and assigning work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of a Bachelor’s degree in Management, or a related field, and seven (7) years of experience in a large, multi-unit healthcare setting with a strong background in marketing and financial analysis including two (2) years of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment.

CERTIFICATES, LICENSES, REGISTRATIONS
This position requires a valid Illinois driver’s license.