Job Details for 6412 - EO Court Services Representative
FLSA STATUS: Non-Exempt
Under general supervision; performs work of routine
difficulty providing assistance to attorneys, litigants and the general public
in processing applicable case-related paperwork; performs related work as
DISTINGUISHING FEATURES OF THE CLASS
An employee in
this class is responsible for assisting visitors with filing the appropriate
case documents. Work involves the ability to accurately process a high volume
of incoming paperwork and/or customer requests, either over the phone or in
person. Work is distinguished by human relations skills necessary to provide
visitors with accurate information in a professional and courteous manner.
General supervision is received from the assigned Assistant Circuit Clerk
Supervisor or Circuit Clerk Supervisor.
ESSENTIAL DUTIES AND
The list of duties and responsibilities is illustrative
only, and is not a comprehensive listing of all the duties and
responsibilities performed by positions in this class.
incoming documents for accuracy and completion
• Identifies documents
that are not accurately completed; records information from hand written
• File stamps the appropriate documents; provides additional
direction to visitors within the parameters of regulations and laws
Explains charges and procedures; answers incoming phone calls and directs
callers as appropriate
• Directs more complex inquiries to the Assistant
Supervisor or Supervisor
• Processes and/or responds to incoming mail;
prepares and issues standard form letters
• Keeps current with changes
in laws or regulations that may impact position responsibilities and
• Maintains regular attendance and punctuality.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments
and schedules in the event of an emergency to participate in emergency
preparedness, response, and recovery activities as assigned.
on assignment may maintain required emergency management training, licensure
• Performs related duties as required or assigned
within job classification.
To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and /or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential functions.
• English, spelling and arithmetic
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and
local laws, rules, regulations, codes, and/or statutes
• Organizing a high volume of paperwork
• Using computer hardware and
software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and
services applicable to the assigned office
projects and multiple priorities simultaneously
• Establish and maintain
effective working relationships with department and division staff, other
departments and others, such as vendors
• Communicate and use
interpersonal skills to interact with coworkers, supervisor, the general
public, etc. to sufficiently exchange or convey information and to receive
• Ensure compliance with applicable federal, state, and
local laws, rules, and regulations and statutory requirements
excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
EDUCATION and/or EXPERIENCE
Two years of general
office experience which included providing customer service; or, an equivalent
combination of education and experience sufficient to successfully perform the
essential duties of the job such as those listed above.
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a
negligible amount of force frequently or constantly to lift, carry, push, pull
or otherwise move objects, including the human body. Sedentary work involves
sitting most of the time. Jobs are sedentary if walking and standing are
required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here
are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not
substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS