Job Details for 6413 - EO Court Services Specialist
FLSA STATUS: Non-Exempt
Under general supervision; performs work of moderate
difficulty providing assistance to attorneys, litigants and the general public
in processing applicable case related paperwork; performs related work as
DISTINGUISHING FEATURES OF THE CLASS
An employee in
this class is responsible for assisting visitors with filing the appropriate
case documents in addition to being assigned specialized responsibilities. Work
involves the ability to accurately process a high volume of incoming paperwork
and/or customer requests, either over the phone or in person. Human relations
skills require the incumbent to provide visitors with accurate information in a
professional and courteous manner. General supervision is received from the
assigned Assistant Circuit Clerk Supervisor or Circuit Clerk Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and
responsibilities is illustrative only, and is not a comprehensive listing of
all the duties and responsibilities performed by positions in this class.
• Handles specialized tasks within an assigned division including, but
not limited to, coordinating the publications procedure, conducting records
searches, processing expungements, preparing files for appeals, coordinating
paperwork for probate
• Reviews incoming documents for accuracy and
• Identifies documents that are not accurately completed
• Records information from hand written documents; file stamps the appropriate
• Provides additional direction to visitors within the
parameters of regulations and laws
• Explains charges and procedures
• Answers incoming phone calls and directs callers as appropriate
Directs more complex inquiries to the Assistant Supervisor or Supervisor
Processes and/or responds to incoming mail; prepares and issues standard form
• Keeps current with changes in laws or regulations that may
impact position responsibilities and procedures.
• Maintains regular
attendance and punctuality.
NON-ESSENTIAL DUTIES AND
• Adjusts work assignments and schedules in the event of
an emergency to participate in emergency preparedness, response, and recovery
activities as assigned.
• Depending on assignment may maintain required
emergency management training, licensure and/or certifications.
Performs related duties as required or assigned within job classification.
To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and /or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.
English, spelling and arithmetic
• The court system
office practices, procedures and equipment
• County policies and
• Applicable federal, state, and local laws, rules,
regulations, codes, and/or statutes
• Organizing a
high volume of paperwork
• Using computer hardware and software including
word processing, spreadsheets, databases, email, etc
• Applying an
acquired knowledge of procedures, rules, regulations and services applicable
to the assigned office
• Manage projects and
multiple priorities simultaneously
• Establish and maintain effective
working relationships with department and division staff, other departments
and others, such as vendors
• Communicate and use interpersonal skills
to interact with coworkers, supervisor, the general public, etc. to
sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules,
and regulations and statutory requirements
• Convey excellent oral and
• Work effectively under stress
EDUCATION and/or EXPERIENCE
Three years of general office
experience which included providing customer service and one year of
experience with the Circuit Court Clerk’s Office; or, an equivalent
combination of education and experience sufficient to successfully perform the
essential duties of the job such as those listed above.
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a
negligible amount of force frequently or constantly to lift, carry, push, pull
or otherwise move objects, including the human body. Sedentary work involves
sitting most of the time. Jobs are sedentary if walking and standing are
required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here
are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not
substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS