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The County of DuPage
Wheaton, Illinois

Job Details for 1473 - Desktop-Telecommunications Specialist

Job Description

GRADE: 209

Under general supervision; performs work of considerable difficulty in installing, modifying, repairs and programs diversified desktop and telecommunication equipment; performs related work as required.

An employee in this class assists with activities and duties relating to desktop, audio visual and telecommunication systems. Handles basic repairs, provides technical assistance and assists with special projects. Work is performed under the general supervision of the Infrastructure Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Provides assistance with County-wide set-up, maintenance, troubleshoots and repairs of telephone systems, desktop or cellular phones within the County
• Assists staff with more complex system set up
• Provides support with audio visual equipment involving the set up and recording of County meetings or events
• Produces copies of media as required or requested
• Responds and assists staff and end users of equipment for system requests and help desk calls
• Works on special desktop, wireless or telecommunication projects as assigned
• Prepares reports and inputs data into logs as required
• Assists in the coordination of the County’s personal computer recycling program
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Telephone, wireless, audio visual and desktop equipment
• Installation/repair procedures for systems and hardware
• Diagnostic equipment
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Installing, maintaining and repairing telecommunication and desktop systems and equipment
• Organizational and time management skills
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of an Associate’s degree in Electronics, Computer Science or related field; two years of experience in information systems and database systems; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.