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The County of DuPage
Wheaton, Illinois

Employment Opportunity: Animal Control

Title: Intake/Adoption and Client Services Coordinator

Posting No.: 1329

Closing Date: Until Filled

Department: Animal Care and Control

Hours: Full-Time: 37.5 hours per week to include evenings and Saturdays as scheduled

Salary: $33,753-$36,000 annually

Responsibilities include:
•    Provides exceptional customer service at all times
•    Remains knowledgeable of animals in the facility to make the best possible match/recommendation to potential adopters.
•    Receives incoming and outgoing animals, completes all required related tasks per departmental policy, and effectively communicates in emotional situations.
•    Reviews client paperwork, interviews clients to educate and/or clarify information, and renders decisions based on department policy
•    Answers general questions from the public via phone, email or in-person
•    Coordinates information and services aimed at preventing animal relinquishment and returning animals to their owners
•    Maintains shelter database, ensures high quality data entry and record keeping
•    Processes transactions, issues licenses and provides services
•    Creates and compiles materials for informational packets/educational handouts
•    Schedules appointments and refers clients to proper parties.
•    Orders shelter food and other supplies as needed
•    Receives, tabulates, and accounts for fees and other moneys received by the division
•    Files documents accurately by various prescribed methods.
•    Develops reports from a variety of databases to comply with reporting requirements from various agencies or partners
•    Screens, sorts and stores in-kind donations and mail
•    Handles and interacts with varying species of animals
•    Assists staff in maintaining social media content and calendar

Requirements include the following experience or equivalent combination of training and experience:
•    Completion of a High School Diploma or General Equivalency Diploma
•    One year animal sciences or related coursework
•    Two years experience providing customer service in an animal related field
•    Credit to meet these qualifications will be granted to former interns of DuPage County Animal Care and Control
•    A valid Illinois Driver's License in good standing

The preferred candidate will have:
•    Experience working in an open admission shelter and/or Animal Control setting
•    The ability to thrive in an environment with changing projects and priorities
•    Experience working with multiple social media platforms
•    Experience providing adoption or intake counseling services to the public
•    Experience handling/caring for animals
•    The ability to work with flexible and rotating work schedules and multitask under stressful situations
•    Possesses a basic knowledge of/ability to learn animal handling, body language and behavior
•    Possesses a concern for animal welfare

A pre-employment background check is required.
Applications accepted until position is filled.

Apply Now

DuPage County is an Equal Opportunity Employer