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The County of DuPage
Wheaton, Illinois
 

ePay FAQs Section

FREQUENTLY ASKED QUESTIONS - (see answers below)

Q: What is "ePay" (electronically pay) - also known as "Online Payment", "Internet Payment" or "Web Payment"?

A: "ePay " is a service provided to the taxpayer whereby one can pay their current taxes through the DuPage County Treasurer's web site. 


Q: Who can ePay?

A: Anyone who has access to the internet can have funds automatically withdrawn from their savings/checking account or credit card to pay current year 1st or 2nd installment taxes on or prior to each due date.


Q: May I use my credit card to ePay instead of transferring funds from my bank account?

A: Yes.  Currently, the only credit cards accepted are Visa, MasterCard and Discover Card.  Important Note: JP Morgan Chase, the credit card service provider, will charge you a convenience fee for this transaction. No portion of that fee is retained by DuPage County.


Q: What information will I need to ePay my taxes if I want the funds to be withdrawn from my savings or checking account?

A: You will need your 10 digit Property Index Number (parcel number), the bank account number from which you are transferring funds, and the bank or financial institution's ABA (American Banking Association) Routing Number.


Q: How do I obtain the bank account number from which I am transferring funds?

A: This is your personal checking or savings account number assigned by your bank to your personal account. This information can be found at the bottom of one of your printed checks, on your bank statement, or in the front of your passbook. See an example on the JP Morgan Chase Online Payment site in the "Help" window.


Q: How do I obtain the ABA Bank (financial institution) Routing Number?

A: The ABA number is a 9-digit number on the bottom left side of one of your printed checks. See an example on the Chase Online Payment site in the "Help" window.

You may need to contact your bank or financial institution to obtain the ABA number for your savings account or if you cannot locate the ABA number on the bottom left side of one of your printed checks.


Q: If I use the numbers at the bottom of one of my printed checks to ePay, may I still use this check to pay other bills or do I need to void that check?

A: Since you will not be specifying a check number (the sequence number, not to be confused with your account or ABA bank's number), you may still use the check from which you obtained the ABA number and bank account number for other purposes.


Q: Can I pay more than one parcel number?

A: Yes, multiple parcels can be paid and will be totaled together for one withdrawal amount from your account.


Q: Your ePay payment page mentions JP Morgan Chase. Do I have to be a JP Morgan Chase customer to use this system?

A: No.   It is not necessary for you to be a customer of JP Morgan Chase.  JP Morgan Chase Bank provides the payment system to the Treasurer's Office.


Q: My name and/or mailing address is wrong but the parcel number and tax balance are all correct. What do I do next?

A: Verify that the parcel number you entered is the same parcel number as on the deed.  If it is, you may proceed with the payment process. When this step is completed, you should contact the DuPage County Clerk's office at 630-407-5540 and request a name and/or mailing address change.

If you discover that the parcel number is not the same parcel number as on the deed, do not go forward. Either re-enter the correct parcel number on the website to reflect the same parcel number on the deed, or cancel the process altogether by leaving our website.


Q: The dollar amount listed on your website is less than the dollar amount listed on my bill. What should I do?

A: Verify that the parcel number you entered is the same as on the deed.

If you discover that the parcel number is not the same parcel number as on the deed, do not go forward. Either re-enter the correct parcel number on the website to reflect the same parcel number on the deed, or cancel the process altogether by leaving our website.


Q: Can I ePay a partial payment?

A: No.   Partial payments can only be made in person or by mail directly to the DuPage County Treasurer's Office, 421 N. County Farm Road, Wheaton, IL 60187.


Q: When will the funds be transferred from my account to the Treasurer's Office?

A: Funds will be transferred within one business day of the transaction date. The date the funds are transferred is also the date you will be credited with making the payment.


Q: I made an ePay payment, but the funds have not yet been transferred from my account, and my parcel is not showing paid. What should I do?

A: You should wait one entire business day to pass to allow for the transfer. If two business days have passed and your funds have not yet been debited from your account, we will need to research the matter for you. Please contact our office at 630-407-5900 and ask to speak with an Online Payment Specialist. Please have the following information available when placing your call:

  • The parcel number you attempted to ePay;
  • The amount you paid;
  • The ePay "Confirmation Number" that you received;
  • The date you performed the transaction;
  • Your name and daytime telephone number.

 Q: Can I ePay after the installment due date?

A: Yes.   Payments will be accepted through October 27, 2017.

 

Q: What does "Confirmation Number" or "Reference Number" mean?

A: This is the number generated by the ePay system indicating that your request to transfer funds has been received by our office. This does not mean that the taxes have been paid, or that the account information or ABA information was correct, or that funds are available. This number only means that the DuPage County Treasurer's Office has received your request to have the funds transferred.

It is important that you print out the confirmation number page or write down the confirmation number in the event that research is needed.


"Q: If I received a Confirmation Number" or "Reference Number", does that mean that the transfer of funds will be successful?

A. No. A confirmation number does not mean the transfer of funds was or will be successful. A successful transfer of funds will only occur if the ABA routing number and the taxpayer's bank account number are correct, and only if available funds are on deposit to pay the taxes.

For a payment to be deemed "successful", the funds must be debited from the taxpayer's account and credited to their parcel number.

A confirmation number does not mean that the bank account or ABA routing numbers were correct, or that funds are available.

A confirmation number only means that we have received the taxpayer's request for a payment. From there, the request will be processed based upon the information provided by the taxpayer.


Q: My ePay payment was returned by my bank because either I did not have sufficient funds, I stopped payment or I closed the account. What do I do now?

A: You will be liable for a $25.00 returned payment fee and your taxes will remain unpaid.  Payment of your taxes must then be made by cashier's check, cash or money order. You will be required to mail or deliver your payment to our office at 421 N. County Farm Road, Wheaton, IL 60187-2553.  Additional penalties may apply if payment is received after the due date.


Q: How safe is the ePay system?

A: We are very concerned about internet security. That is why payments made on our website and the data received are encrypted in accordance with recommended banking standards.

If you have additional security concerns, please feel free to call our office at 630-407-5900 and ask to speak with an Online Payment Specialist.


Q: I attempted to make my payment before the due date, but did not receive notice that the transfer request was rejected until after the due date. Do I have to pay late payment penalty?

A: Yes. It is the taxpayer's responsibility to enter a correct parcel number, bank account number, and ABA routing number. It is also the taxpayer's responsibility to have funds available on the transaction date.

Providing our office with wrong bank information or account information is the same as providing this office with a check that was written on a closed bank account. Even if the taxpayer's error occurred in good faith, the electronic payment information was not received correctly on or before the due date.


Q: How will I know when funds have been successfully transferred?

A: You should contact your bank to determine whether a debit in the amount of your tax balance has occurred. If your bank does not show a transfer within 1-2 business days, contact our office at 630-407-5900 and ask to speak with an Online Payment Specialist.


Q: I'm an Apple/Macintosh user and having problems. Is there still a way that I can ePay?

A: Apple/Macintosh users on OSX are able to ePay by using the Firefox browser. It can be downloaded free at https://www.mozilla.org/en-US/firefox/products/.


Please see our ePay Terms and Conditions for additional information.