MAKING THE CONNECTION:
SUPPORTIVE SERVICES
AVAILABLE TO PERSONS WHO APPLY FOR OR RECEIVE PUBLIC ASSISTANCE
Following is a chart that provides a quick screen of
potential resources. In the pages
following the chart, details are provided about these potential resources and
the specific programs that provide the service.
This listing does not guarantee
that the public agency will assist with the benefit, but always remember
“When in doubt, fill it out” and apply for the benefit. In ALL instances, a person must be applying
for the public benefit or actually receiving the benefit and must inform the
agency that help is needed within established time periods.
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SOME GOVERNMENT
AGENCIES ASSIST WITH OBTAINING OR PAYING FOR THE FOLLOWING ITEMS. Individuals need to inform the agency
that they need help. Verifications of
birth, marriage, divorce are usually for agency records only, but clients
can request copies of information that is contained in their case record,
usually for a small fee. This is a
listing of potential resources, and is not a guarantee that the service will
be issued. Each agency will determine
eligibility for their services. |
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Program Service |
FEDERAL |
STATE: |
LOCAL |
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Social Security |
Dept.
of Veterans Affairs (1) |
Food Stamps,
Medicaid, KidCare, TANF (2) |
Vocational
Rehabilitation (3) |
Workforce
Investment Act (WIA) (4) |
(5) |
Township
or Local Gov't Unit (Payers of last resort) (6) |
Veteran’s
Assistance Commission (7) |
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BACKGROUND CHECKS |
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BANK ACCOUNT
BALANCE |
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BIRTH RECORD |
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BURIAL AND FUNERAL EXPENSES |
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CAR INSURANCE |
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CAR REPAIRS |
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CHILD CARE EXPENSES |
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CLOTHING
(EMPLOYMENT) |
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CLOTHING
(NON-EMPLOYMENT) |
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DEATH RECORD |
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DENTAL |
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DIVORCE RECORD |
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EDUCATION EXPENSES |
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EMERGENCY RENT |
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EQUIPMENT FOR WORK |
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EYEGLASSES |
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FOOD |
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FURNITURE |
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HEALTH CARE |
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HOME HEALTH CARE |
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HEALTH INS. COSTS
INCLUDING COBRA |
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HOME REPAIR |
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HOUSING |
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IDENTIFICATION
(STATE ID) |
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LICENSE PLATES |
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LICENSING TO BE
EMPLOYED |
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MEDICAL EVALUATIONS
TO DETERMINE DISABILITY |
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MEDICAL REPORTS PAYMENT
FOR COMPLETION TO DETERMINE DISABILITY |
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MEDICAL SUPPLIES |
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PHYSICAL EXAM FOR
EMPLOYMENT |
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PRESCRIPTIONS |
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SCHOOL EXPENSES |
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SECURITY DEPOSIT |
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SS CARD |
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TRANSLATION INTERPRETATION
(INCLUDING ASL) |
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TRANSPORTATION
COSTS (EMPLOYMENT AND JOB SEARCH) |
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TRANSPORTATION
GENERAL |
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TRANSPORTATION FOR
MEDICAL CARE |
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TUITION |
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UNIFORMS |
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UTILITIES |
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WEATHERIZATION |
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(1) Must
be an honorably discharged veteran and determined eligible (2) TANF= Temporary
Assistance for Needy Families (must have a blood related child in the home 18
or younger); FSE&T= Food Stamp Employment and Training (08 FS, person
receives only FS from IDHS) (3) Must be
disabled and enrolled with the Division of Rehabilitation Services (4) Must be
enrolled in WIA programs (5) Many services
are available to clients in the Family Self Sufficiency program that are not
listed. Ask about eligibility for FSS
through DuPage County Human Services. (6) Services
available for current recipients of township General Assistance (7) Must
be honorably discharged veteran or spouse and dependents of an honorably
discharged veteran. Emergency or
interim assistance. This is a locally
administered program. |
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LOCAL GOVERNMENT |
Townships/Local Governmental Units: responsible for administering General Assistance. They are payors of last resort. This means if the service can be provided by
another local agency or a federal, state or other local government program,
then a referral is made to the program with the expectation the service will be
provided. Services listed below will be
provided to township residents who are actually receiving general assistance,
or to individuals who qualify for emergency assistance and are approved by
their local township.
Veteran’s Assistance Commission (VAC): Provides Emergency Assistance to veterans and their
families. Veterans who request emergency
assistance through the townships will first be referred to the Veteran’s
Assistance Commission. The Veterans
Assistance Program is not public aid, township general assistance, or welfare.
It is assistance paid exclusively to honorably discharged military veterans,
their spouses, and dependents. The VAC is located at
Workforce Investment Act (WIA) Services: These services are provided by agencies that are currently
housed at the Illinois Employment and
Unable to provide direct help: Agencies will often refer
individuals to other local programs in instances their program is. An example of this is with Workforce
Investment Act services. WIA programs do
not directly pay for clothing for employment, but the client will be referred
to local programs in order to obtain clothing that is needed.
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TOWNSHIP OR LOCAL GOVERNMENTAL UNIT |
VETERANS ASSISTANCE COMMISSION |
WORKFORCE INVESTMENT ACT (WIA) |
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NA |
NA |
NA |
NA |
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BACKGROUND CHECKS |
NA |
NA |
NA |
NA |
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BANK ACCOUNT
BALANCE |
NA |
Check
with your local gov’t unit. Will
assist if necessary to prove eligibility. |
Help
will be provided in locating and obtaining this document if needed in
order to establish eligibility for benefits. |
NA |
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BIRTH RECORD |
NA |
Check
with your local gov’t unit. Will
assist if necessary to prove eligibility. |
Help
will be provided in locating and obtaining this document if needed in
order to establish eligibility for benefits. |
NA |
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BURIAL AND FUNERAL EXPENSES |
NA |
Limited help with burial
costs is provided for general assistance recipients. |
NA |
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CAR INSURANCE |
Limited
help is provided to clients enrolled in the Family Self Sufficiency
Program |
Limited
help is available to active GA recipients.
Check you’re your local gov’t |
NA |
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CAR REPAIRS |
NA |
Limited
help is available to active general assistance recipients. Check you’re your local local gov’t unit. |
Will
provide some assistance if needed for employment. |
NA |
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CLOTHING
(EMPLOYMENT) |
NA |
Limited
help may be available to general assistance
recipients. Check with your township/local gov’t unit. |
NA |
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CLOTHING (NON-EMPLOYMENT) |
Eligible
households with incomes 125% of FPL or less may receive vouchers for
shoes; clothing and/or household items from Repeat Boutique
and St. Vincent DePaul Society; be screened for several area food pantries
for referrals; and eyeglasses. Limited
to once per year. APPLY: 630-407-6500
or 1-800-942-9412 or goodsandshoes@dupageco.org |
NA |
NA |
NA |
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DENTAL |
Limited
help can be provided through the Medical Assistance Program. See HEALTH CARE |
NA |
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DIVORCE RECORD |
NA |
Help
is provided to obtain this document if needed to establish eligibility
for general assistance. |
Help
will be provided in locating and obtaining this document if needed in
order to establish eligibility for benefits. |
NA |
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EDUCATION EXPENSES |
Limited
help may be available to active general assistance recipients who need
this help in order to be employed. Check
with your ocal gov’t unit. |
NA |
See
Tuition. Also if enrolled in Intensive Services and
approved for school, some additional expenses may also be provided. |
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EMERGENCY RENT MORTGAGE |
Must
meet income guidelines of the funding source.
A person cannot be late in payment of more than the current month. Must have received a late notice, a current
valid lease, the ability to pay future rent, and client must prove an
emergency, drop in income or extenuating circumstances to receive assistance. APPLY: 630-407-6500 or 1-800-942-9412 or housing@dupageco.org. |
Help
may be able to be provided. Check
with your local gov’t unit for guidelines.
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Help
is provided if the individual/family meets the income guidelines. |
NA |
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EQUIPMENT FOR WORK |
NA |
Limited
help is available to active general assistance recipients who need this
help in order to be employed. |
NA |
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EYEGLASSES |
Referral
for low cost eye exams and glasses.
Limited to once per year. APPLY
AT 630-407-6500 or 1-800-942-9412 or email goodsandshoes@dupageco.org |
Limited
help may be available to active general assistance recipients who need
this help in order to be employed. |
NA |
NA |
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FOOD |
SENIORS: Home delivered meals for homebound seniors
(60+) who are unable to shop, prepare meals, or attend a OTHERS: help is limited to once per year APPLY:
630-407-6500 or 1-800-942-9412 or email goodsandshoes@dupageco.org |
Limited
help is available to help cover food needs until benefits are issued
through State programs. Check
with your township/local gov’t unit. |
Will
help with emergency food expenses while person is waiting to receive
benefits through State programs. |
NA |
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FURNITURE |
Households
with incomes 125% of FPL or less may receive vouchers for shoes; clothing
and/or household items from Repeat Boutique and St. Vincent DePaul Society;
be screened for several area food pantries for referrals; and eyeglasses.
Limited to once per year. APPLY: 630-407-6500 or 1-800-942-9412
or email goodsandshoes@dupageco.org |
NA |
NA |
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HEALTH CARE |
Eligible client’s income cannot exceed 125%
of FPL. Client cannot have private or work related health insurance,
Medicare supplemental insurance, or Medicaid. Must show proof of 90-day
income, Services include assistance with medical fees,
prescriptions, and medical supplies such as:
X-rays, Lab Work, Doctor Visits, Dental Work, Glucometers, Walkers,
Crutches, Eyeglasses, Syringes APPLY:l 630-407-6500 or 1-800-942-9412 or
email hsprograms@dupageco.org |
General
Assistance recipients who are also receiving GA medical.
Emergency Assistance may be available to assist with this expense.
Check with your local township/local gov’t unit. |
NA |
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HEALTH INS. COSTS
INCLUDING COBRA |
NA |
The
cost of COBRA insurance may be covered by the township/local gov’t unit
for active general assistance recipients as part of GA medical.
This is not available to persons who receive Emergency Assistance
through the township/local gov’t unit. |
NA |
NA |
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HOME HEALTH CARE |
Homemaker
and adult day services to CONTACT:
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NA |
NA |
NA |
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HOME REPAIR |
Qualified
homeowners may borrow up to $20,000 at 3% simple interest with up to
10 years to repay. Persons eligible
must reside in DuPage County or any part of the cities of St. Charles
or Roselle, own and reside in the home they wish to repair, currently
be unable to pay for the needed repairs, not qualify for a loan from
a bank, savings & loan association or other lending institution,
earn a Gross Annual Income which does not exceed HUD's established guidelines,
Live in a home that is valued at no higher than $275,000. CONTACT: Housing Rehabilitation Office Human Services- |
NA |
NA |
NA |
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HOUSING |
Matches
individuals who are seeking an affordable housing arrangement with residents
wanting to share their homes APPLY:
630-407-6500 or 1-800-942-9412 or email housing@dupageco.org. |
NA |
Referrals to veterans programs
(Stars and Stripes, Preferred Military Program).
Landlord can waive fees such as security deposits, redecorating
fees, lease termination fees. |
NA |
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IDENTIFICATION
(STATE ID) |
NA |
Limited
help may be available to active general assistance recipients. |
NA |
NA |
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LICENSE PLATES |
NA |
Limited
help may be available to active general assistance recipients who need
this help in order to be employed. |
NA |
NA |
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MEDICAL EVALUATIONS
TO DETERMINE DISABILITY |
Will
be done in order to help determine guardianship for seniors |
NA |
NA |
NA |
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MEDICAL REPORTS: PAYMENT FOR COMPLETION OF |
NA |
NA |
NA |
NA |
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MEDICAL SUPPLIES OR
EQUIPMENT |
NA |
NA |
NA |
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PRESCRIPTIONS |
Eligible client’s income cannot exceed
125% of FPL. Client cannot have private or work related health insurance,
Medicare supplemental insurance, or Medicaid. Must show proof of 90-day
income, Services include
assistance with medical fees, prescriptions, and medical supplies such
as: X-rays, Lab Work, Doctor Visits,
Dental Work, Glucometers, Walkers, Crutches, Eyeglasses, Syringes APPLY:l
630-407-6500 or 1-800-942-9412 or email hsprograms@dupageco.org |
General
Assistance recipients who also receive GA medical are eligible for prescription
assistance. Non-GA recipients can check with the township/local gov’t
unit regarding help to pay for an Rx under the Emergency Assistance
program. |
NA |
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SECURITY
DEPOSIT |
Help
with a security deposit can be provided to clients enrolled in Family
Self Sufficiency |
NA |
NA |
Stars and Stripes program provides access
to housing and security is waived. |
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TRANSLATION INTERPRETATION
(INCLUDING
ASL) |
Help
is provided to those who need translation/interpretive services |
NA |
NA |
NA |
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TRANSPORTATION
COSTS (EMPLOYMENT AND JOB SEARCH) |
Help
is provided with transportation expenses to employment or essential
medical care. |
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TRANSPORTATION (General) |
Persons
Eligible: Any resident of DuPage County with income at or below 125%
of the federal poverty or a Senior Citizen or a person with a disability
whose income is at or below 200% of the federal poverty level.
Client cannot have their own transportation. Service: Subsidized
taxi transportation for income eligible APPLY:
630-407-6500 or 1-800-942-9412 or email paratransit@dupageco.org If Participation is
through sponsoring cities, villages, township/local gov’t units and social
service agencies, registration through a sponsor is required. Available 24 hrs/day, 365 days/year anywhere
in Municipal and Township/local gov’t unit Sponsors •
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Village of Burr Ridge - (630) 654-8181 •
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City of •
City of •
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City of •
City of •
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DuPage County Transportation to Work Program (for
persons with development disabilities; operated through DuPage County
Health Department, Parents' Alliance Employment Project, Ray Graham
Association for Persons with Disabilities, Spectrum (Little Friends),
Supported Employment Associates) DuPage Transportation
assistance for residents with incomes at or below 150% of federal poverty
guidelines who are actively seeking, or aggressively preparing to seek
employment. Intended to be short-term assistance only. Register through |
Help
is provided with transportation expenses to employment or essential
medical care. |
NA |
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TUITION |
The
CSBG Scholarship is designed, in cooperation with the Illinois Department
of Commerce and Community Affairs, to provide financial assistance to
low-income and disadvantaged persons of high academic attainment or
potential. Scholarships will go toward providing formal education or
occupational training in an accredited CONTACT: |
NA |
NA |
If
enrolled for Intensive Services, individuals may receive limited tuition.. Person must first complete core services and
been screened and accepted for Intensive services. Individuals approved usually have job skills
that are obsolete, and now need training in order to be hired. |
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UNIFORMS |
NA |
General
Assistance recipients may be eligible for assistance if necessary to
obtain or keep employment. |
NA |
NA |
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UTILITIES |
LIHEAP,
Emergency Assistance. Total household
income may not exceed 150% of poverty, Client must be customer of record
with utility company and must submit complete documentation of income
and proof of Social Security Number.
Service will be reconnected within 48 hours of disconnection
for non-payment. The heating system is reviewed for repair and replacement
where it is determined unsafe. APPLY: 630-407-6500 or 1-800-942-9412 or email liheap@dupageco.org. |
Accept
applications for the county at the township/local gov’t unit offices
for the LIHEAP and Weatherization programs.
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Will
help with utility expenses in an emergency in order to prevent utility
cut off or to help person be able to remain living in their home. |
NA |
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WEATHERIZATON |
Households who qualify for
LIHEAP are automatically eligible for Weatherization. Client must be
a APPLY: 630-407-6500 or 1-800-942-9412 or email weatherization@dupageco.org |
NA |
NA |
NA |
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STATE PROGRAMS:
ILLINOIS DEPARTMENT OF HUMAN SERVICES |
GENERAL INFORMATION
Source: IDHS Policy Manual Chapter
IDHS Policy Manual Chapter
IDHS Policy Manual Chapter
Verification needed at
application: IDHS assists applicants with
obtaining numerous verifications if a person requests help. Requests for the information are requested on
IDHS forms. If a client needs a copy of
the documentation requested he can request a copy from the caseworker. There may be a small charge to obtain the
copy (usually $0.10 per page). It is
important to note that IDHS does not receive a copy of the actual document,
just proof that it exists and the document number.
Proof of Relationship: If a client needs help to prove his/her relationship to
children in order to receive assistance, IDHS can request the child’s birth
records and any other ancillary records that can help establish the
relation. While waiting to receive the
proof, and clients who are requesting CASH help can receive this help for up to
3 months while waiting to receive the documentation.
Repair of a car: In instances a client requests help to
repair a car, the IDHS caseworker has to be provided an estimate of the
cost. If the repair is under $100 then
only one estimate is required and it can be informal such as TV, newspaper or
radio ad. For items over $100 then two
estimates are needed.
FSE&T (FOOD STAMP EMPLOYMENT AND TRAINING)
SOURCE: IDHS Policy Manual Chapter
To qualify for help
with paying for Initial Employment Expenses, training costs through this
program a person: must be receiving Non Assistance Food Stamps (this means the
ONLY help they receive through IDHS is Food Stamps); they must either be
employed at least 20 hours per week on a job that is expected to last at least
30 calendar days; or employed less than 20 hours per week on
a job that is expected to last at least 30 calendar days and total hours of
employment plus employment training activity equals at least 20 hours per week.
TANF: TEMPORARY ASSISTANCE FOR NEEDY FAMILIES
SOURCE: IDHS Policy Manual Chapter
Supportive Services for TANF clients to obtain or retain employment,
participate in approved basic education, vocational training, postsecondary
education, job skills preparedness, job search/readiness programs, work
experience, or other self-sufficiency activities: Active TANF clients who become employed are often
eligible for additional help in order to help them obtain and keep the job
through a benefit called Initial Employment Expenses (IEE). IDHS also provides the same help in order for
clients to participate in approved WORK AND TRAINING activities. See the following chart under TANF and look
for the type of service your client may need.
If the service is not listed call the IDHS caseworker to see if help can
be provided.
Many of these benefits are also
available to NEW APPLICANTS for TANF
if the employment will result in the client not receiving TANF. The funds for applicants are held by local
non-profit agencies who have contracted with IDHS to distribute this benefit
through an account called FRONT DOOR
FUNDS.
When a TANF case has been cancelled due to employment a client is
able to receive many of the supportive services to retain employment for within the first 3 months after the TANF
cash benefits stopped due to employment.
The TANF can either have been cancelled or the case converted to Medical
Assistance only. The state looks at
fiscal months which varies based on the clients last name. Following is the first day of the fiscal
month based on the client’s last name.
If the client’s first day of the fiscal month is the 10th
then the last day of her month is the 9th. EG.
Mary Clark’s TANF is canceled for June due to employment. Her month for June is June 9 through July
8. Ms. Clark’s car breaks down 10/1 and
she calls her caseworker to ask for help with the car repair. Ms. Clark has until 10/8 to make this request
and still be eligible for potentially $900 in cash help to pay for the repair.
Many of the resources available are restricted based on the type of
benefit the person receives. Following
are resources/verification assistance based on program, along with a detailed
explanation of the amount of the potential benefit.