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The County of DuPage
Wheaton, Illinois

Job Details for 1188 - EO Tax Collection Specialist

Job Description

GRADE: 110

Under direction; performs work of moderate difficulty in collecting tax funds submitted to the Treasurer’s Office; performs related work as required.

An employee in this class spends a substantial amount of time administering the collection and processing of real estate tax payments and balancing and auditing tax receipts. Work involves considerable analysis of accounts and the use of independent judgment. Direction is received from a Deputy Treasurer.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Coordinates activities of tax collection including cashiering, payment collection by DuPage County banks, off-site remittance processing and in-house electronic processing
• Trains personnel on the collection and processing procedures
• Communicates with collecting banks to advise on current procedures, resolve collection problems and correct balancing discrepancies
• Communicates with remittance processing center to advise of processing errors and file transmission problems
• Coordinates processing of bulk electronic tax payments submitted by mortgage companies and tax services
• Creates data files for transmission to the mainframe
• Initiates and follows through on sequence of mainframe job requests to balance, verify and update daily tax processing
• Audits daily receipts and prepares audit reports
• Prepares daily bank deposits
• Employs specials handling to process back tax, open space and sub-tax payments, issues refunds for overpayments and cancel returned payments
• Orders supplies for cashiers and banks
• Responds to payment related questions from taxpayers, mortgage companies and tax services
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Accounting principles and practices including their application to billings and collections
• Practices relating to documentation of accounts receivable
• Data processing as applied to financial recordkeeping
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
Skill in:
• Maintaining comprehensive financial records and in completing financial statements
• Analysis of financial data
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of a High School Diploma, or G.E.D., and three years in fiscal record keeping and/or collections including three years working within the DuPage County Treasurer’s Office; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.