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The County of DuPage
Wheaton, Illinois

Job Details for 1191 - EO Records Licensing Specialist I

Job Description

FLSA STATUS: Non-Exempt
GRADE: 108


POSITION SUMMARY
Under immediate supervision; performs work of moderate difficulty providing accurate information and documents for Vital Records, Notary Certificates and Certificates of Authority to the public; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class requires good basic human relations skills in order to communicate effectively and facilitate understanding to the public. Work involves data entry and other clerical tasks as assigned. Immediate supervision is provided by the Records/Licensing Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Communicates by phone or in person to public inquiries and concerns related to Vital Records (Birth, Marriage and Death)
• Processes mail and counter customer requests for certification records
• Provides daily service to customers in need of a Marriage License
• Processes Notary Certificates
• Performs clerical responsibilities such as filing, copying and data entry
• Answers inquiries from the public and directs them to the proper Governmental Office for answers
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Business English, spelling, and math
• Current office practices, procedures and equipment
• Word processing and spreadsheet software.
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
Skill in:
• Providing accurate information to the public
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

SUPERVISORY RESPONSIBILITIES
None.

EDUCATION and/or EXPERIENCE
Completion of a High School Diploma, or G.E.D., and two years of experience in customer service, including a high volume of public contact; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
None.