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The County of DuPage
Wheaton, Illinois

Job Details for 1193 - EO Records Licensing Specialist III

Job Description

FLSA STATUS: Non-Exempt
GRADE: 110


POSITION SUMMARY
Under direction, performs work of considerable difficulty and extreme accuracy acting as a lead worker; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class spends a substantial amount of time providing accurate and timely Delinquent Real Estate Back Tax information to the public and other external contacts. This position is distinguished from the Records/Licensing Specialist II by human relations skills required so as to be effective as a lead worker in communicating precise procedural requirements and facilitating understanding of County Licensing Ordinances. Direction is provided by the Records/Licensing Supervisor or the Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Assists Operations Manager at annual Tax Sale
• Coordinates special projects in the Tax/Licensing/Certification Division
• Maintains Delinquent Real Estate tax records including, but not limited to, a tax parcel card file; updates and maintains computer files
• Verifies tax buyer certificates and legal notice filings
• Explains and interprets Statutory requirements regarding back tax information
• Provides accurate and timely estimates of redemption to the public
• Oversees issuance of liquor, tobacco, amusement and massage parlor licenses in accordance with State Law and County regulations
• Issue marriage licenses
• Submits data processing requests utilizing the computer system
• May act as back up to the Records/Licensing Specialist I and II
• Act as a lead worker
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Customer service techniques
• Illinois Statutes and County Board Ordinances
• Business English, spelling and punctuation
• Business math
• Word processing and spreadsheet software
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
Skill in:
• Clearly and accurately explaining information to the public
• Acting as a lead worker
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Acting as a lead worker
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

SUPERVISORY RESPONSIBILITIES
None.

EDUCATION and/or EXPERIENCE
Completion of High School Diploma, or G.E.D., and five years of experience in customer service, including a high volume of public contact and three years of experience in the DuPage County Clerk’s office; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
None.