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The County of DuPage
Wheaton, Illinois

Job Details for 1194 - EO Records Licensing Supervisor

Job Description

GRADE: 311

Under general direction, performs work of considerable difficulty directing the activities of the DuPage County Land Records - Document Optical Disk Imaging System and the Recorder's Office website; performs related work as required.

The employee in this class is responsible for the planning, organization and maintenance of the computer and imaging systems and for website design and management with the Recorder's Office. This position is also responsible for developing and implementing policies and procedures related to these systems. Work is performed independently, supervision is exercised over subordinate personnel and general direction is received from the Recorder.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Performs daily maintenance on computer systems
• Serves as imaging liaison with users and outside consultant
• Monitors the progress and results of system analysis and design
• Develops and implements policies and procedures to insure the efficient operation of scanning and filing images, system back-up and outside storage
• Responsible for the development, implementation and maintenance of the Recorder's Office website
• Monitors web traffic for problems and improvements
• Oversees the development of web content
• Maintains web server
• Ensures website meets the business needs of organization
• Determines priorities and assigns staff; handles department production requests
• Provides for the training and development of employees
• Establishes priorities for system design
• Identifies and solves hardware and software problems
• Performs back-up
• Responds to user comments and questions related to the website
• Oversees transaction software, payment-processing software, security software, and customer accounts
• Maintains logs and reports
• Delegates, assigns and supervises the work of subordinate staff
• Recommends hires and promotions, directs, and evaluates employment decisions for all assigned positions
• Keeps informed of new technologies in office automation
• Interacts with vendors
• Serves as deputy to Recorder
• Serves as Freedom of Information Officer
• Provides assistance to off-site users and other government agencies
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Systems management and analysis procedures
• Computer hardware and software
• Web design
• Office procedures and equipment
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Performing daily systems maintenance and backup
• Building computer systems for the office
• Website design and maintenance
• Reasoning and thinking logically
• Detecting and solving system errors
• Training others
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor's Degree in Computer Science in a related field, completion of a Novell Certified Netware Engineer's License (CNE), certification as a Microsoft Administrator, and five years of experience in network administration or related computer systems work, including one year in a supervisory role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.