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The County of DuPage
Wheaton, Illinois

Job Details for 1931 - EO Case Manager

Job Description

FLSA STATUS:    Non-Exempt
GRADE:    110

Under general supervision:  Performs work of moderate to considerate difficulty in providing professional assistance to County residents in need of social services; performs related work as required.

Employees in this class perform professional work in the social service area by providing comprehensive case management and/or service coordination in assessing the needs of clients' of various populations and linking them to appropriate resources.  The work requires independent judgment, initiative and familiarity with mandates, standard policies and procedures.  General supervision is received from the Community Services Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

•    Conducts a thorough assessment by interviewing the client via phone or in person to assess their needs.
•    Document and determine client  eligibility for the programs offered
•    Gathers additional information from clients
•    Conducts visits with clients and families on-site,  at their place of residence, in hospitals, in long-term care facilities or other locations in regards to goals and plans to promote awareness of services, determine eligibility for services or programs, and assist with applying for available benefits
•    Conducts comprehensive assessments to evaluate clients functioning level and need for assistance (e.g. reviews physical, mental, emotional, social and economic conditions, etc.) as required
•    Develops plans toward program objectives. Depending on assignment, plans may ensure clients’ health and safety are protected or support efforts toward economic stability, housing stability and self-sufficiency. Reviews and discusses plans and program options with clients and/or their authorized representative as required
•    Assists clients and families in decision-making process for care planning and utilization of services
•    Maintain knowledge of program offerings, eligibility and documentation procedures. Provides specific resource information regarding social services to County residents and acts as an advocate when needed
•    Promotes awareness of services and assists the client and/or their authorized representative in accessing those services to ensure all needs are met. (e.g. completing applications for assistance, providing follow-up to ensure the connection to services and resources, etc.)
•    Performs reassessment of needs as required.
•    Investigates complaints against long-term care facilities and homecare services.
•    Conducts in-home investigations of reports of suspected abuse
•    Determines whether a report of abuse can be substantiated and the validity of complaints and level of risk to the alleged victim
•    Communicates with other agencies in locating assistance for clients in areas where services are currently not provided
•    Evaluates information and makes decisions within established policies and standards
•    Develops a comprehensive care plan and determines whether in-home services or long-term care placements are needed
•    Prepares reports; maintains files and completes all paperwork and electronic recording completely, accurately, and in a timely manner
•    Maintains regular attendance and punctuality

•    Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
•    Depending on assignment may maintain required emergency management training, licensure and/or certifications.
•    Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
•    Current social problems and social developments
•    Service programs for various populations
•    Assessment methods and procedures
•    Counseling principles and practices
•    Standard documentation practices and confidentiality protocols
•    Functions, availability and resources of public and private social service agencies and services
•    Rules and regulations affecting eligibility and assistance
•    Court procedures, Orders of Protections and Guardianship Issues
•    Human development

Skill in:
•    Dealing effectively with others
•    Understanding problems, needs and motivations of clients and making feasible recommendations
•    Interviewing and counseling clients skillfully and effectively
•    Keeping with current standards and practices of the programs
•    Maintaining accurate records
•    Strong organizational skills

Ability to:
•    Conduct comprehensive assessments
•    Exercise sound judgment in keeping with current standards and practices of the social work profession
•    Determine client’s needs based on a series of logical steps/questions
•    Assist clients with decision making
•    Respond to persons in crisis situations and address problems
•    Provide information regarding services available to clients
•    Advocate for clients and act as a liaison for them
•    Set goals with clients
•    Communicate effective verbally and/or in writing
•    Work within time constraints and/or deadlines
•    Work independently, set priorities


Completion of a Bachelor's degree in Human Services, Social Work, or a related field and one year of Social Service experience, or be a Registered Nurse, or an LPN with one year of program experience providing assessment of, and provision of formal services; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel by automobile in all weather conditions to varied residential and on-site environments based on assignment. May include exposure to noxious odors, hoarding, unsanitary conditions and other related conditions and situations. The noise level in the work environment is usually moderate.  
Must possess and maintain in good standing, a valid Illinois driver’s license.