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The County of DuPage
Wheaton, Illinois

Job Details for 1941 - Research Assistant

Job Description

GRADE: 109

Under immediate supervision; performs work of routine difficulty in providing specific research and information on an ongoing basis for the Community Services Division. Provides assistance in maintaining database and on special projects; performs related work as required.

Employees in this class perform para-professional work in the area of Social Service by performing research to obtain new agency information. Individuals in this class have strong human relations skills and the ability to effectively work with others to help market and educate the public regarding services; obtains cooperation and facilitates the distribution of accurate information to the division and to the public. General supervision is received from the Community Services Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Performs research in acquiring, indexing, storing and retrieving material from new agencies
• Evaluates information for inclusion in database through research of reference sources, newspapers, newsletters, and brochures
• Organizes new material sent from agencies monitoring and adding new subjects
• Assists in the composition of forms, letters and other documentation involved with community resources directories and data base
• Provides input into writing summaries of meetings with outside contractors
• Assists in the preparation and carries through to completion of specific assignments in publicity and promotional activities in order to build community awareness
• Researches and coordinates mailings, telemarketing and public service announcements
• Provides input into a Marketing Plan to successfully sell publications and services to the community
• Assists in the development of promotional materials
• Participates in maintaining the use and accuracy of the resource files through data entry
• Reads, organizes and updates complex information
• Coordinates new computer techniques through learning new software
• Assists with marketing of LIHEAP program during program year, including: outreach to subsidized housing complexes, senior centers, informational fairs, and other organization/agencies as assigned
• Interacts with management staff of various intake sites such as apartment complexes and neighborhood resource centers
• Maintains regular attendance and punctuality.

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned
• Depending on assignment, may maintain required emergency management training, licensure and/or certifications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Resources of public and private social service agencies
• Grammar, punctuation, spelling and arithmetic
• Principles and practices of collecting, classifying and updating resource information
• Department policies and procedures.

Skill in:
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Time management
• Obtaining and organizing information or material

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of a High School Diploma or General Equivalency Diploma equivalent. Two years of experience in a research environment, business environment or Social Services field which includes work with personal computers or a mainframe system and some college coursework in Business Administration; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically in a general office environment with a moderate noise level, to include some travel in all weather conditions.

Must possess and maintain in good standing a valid driver’s license.