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The County of DuPage
Wheaton, Illinois

Job Details for 1961 - EO Veteran's Assistance Commission Superintendent

Job Description

GRADE: 312

Under direction; performs work of considerable difficulty in the development, implementation and supervision of programs and activities as delegated by the Veteran’s Assistance Commission, and provides advocacy for the veteran client; performs related work as required.

The employee in this class spends a considerable amount of time planning and coordinating department activities in order to assure that available resources and information are provided to DuPage County veterans and their families. The size of the office requires that the incumbent take initiative to assist with all functions and levels of work that are required to meet the goals of the Veteran’s Assistance Commission. Work involves the ability to maintain positive working relationships with local agencies, non-profit and other community organizations, township offices and the general public. Direction is received from the Veteran’s Assistance Commission and supervision is provided to support staff.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Coordinates and oversees programs intended to aid and assist veterans and their family members
• Develops and implements goals and objectives in accordance with the directives of the Veteran’s Assistance Commission
• Supervises staff engaged in programs and activities to support the goals of the department
• Maintains knowledge of Federal, State and local programs, agencies and benefits which are available to veterans
• Researches and participates in activities to promote programs
• Utilizes internet resources to research programs for clients
• Develops and recommends annual operating budget; promotes understanding and utilization of programs through public speaking and various public relations activities
• Develops tracking mechanisms to monitor program participation and effectiveness
• Prepares reports, letters and other correspondence
• Maintains working relationships with community groups, non-profits and other external agencies, municipalities and townships
• Leads or coordinates group meetings or advisory groups.
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Maintains regular attendance and punctuality.

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Federal, state and local programs and resources available to veterans and their families
• Local community organizations and service groups
• Processes for assisting indigent veteran’s with temporary monetary relief as defined under the Illinois statutes
• Principles and practices of social services work
• Government accounting and budgeting processes.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Developing, planning for and implementing programs and initiatives
• Interpreting regulations and policies to ensure program compliance
• Interpreting and applying standards and guidelines
• Preparing budgets
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor's degree in Human Services, Public or Business Administration, or related field and four years of experience in a human services, socials services or veteran’s services, including one year of supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

This position requires the incumbent to be an honorably discharged veteran of the United States Armed Forces. The incumbent may require certification as an Information and Referral Specialist, or the ability to obtain certification within the first year of employment.