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The County of DuPage
Wheaton, Illinois

Job Details for 1962 - EO VAC Office Manager Service Officer

Job Description

GRADE: 110

Under general supervision; performs work of moderate difficulty providing office management, financial assistance, information, advocacy, referral and transportation services short term case management, and other services for veterans and their family members seeking assistance; performs related work as required.

The employee in this class performs various duties related to the operation of the VAC Office and services to Veteran Clients. Some independence is required to complete assignments without constant supervision. The employees will be able to perform the duties of the Veteran’s Assistance Commission Service Officer/Case Worker or Superintendent in their absence. General supervision is provided by the DuPage County Veterans Assistance Commission Superintendent.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Greet visitors
• Ascertain nature of business and provide information or other assistance
• Process phone and internet inquiries
• Open and route incoming mail
• Order supplies
• Type correspondence
• Create computerized records for requests for veterans’ records and benefits
• Provide information to assist applicants
• Insure completeness of application prior to processing
• Coordinate appointments for the Veteran’s Assistance Commission Service Officer/Case Worker and Superintendent
• Maintain veterans’ files and records, recording all contacts in person, by phone or mail
• Receive bills and prepare payment vouchers and purchase orders
• Send out payments and maintain records of case status information and expenditures
• Conduct referral activities to other agencies
• Disseminate literature and materials available to veterans
• Attend monthly Veteran’s Assistance Commission meetings and other meetings as assigned by Superintendent
• Participates in outreach programs participates in department outreach programs throughout the County
• Conducts short term case management duties assigned
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Social service delivery systems including intake policies and procedures
• Service providers, programs, requirements and the eligibility process
• Veterans Issues and services available
• Veteran’s Affairs forms and procedures
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Evaluating and assessing needs of individuals
• Collecting, obtaining and organizing information or material
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of an Associate’s degree in Human Services, Psychology, or a related field, and two years of experience in Information and Referral, Social Services, Veterans Services; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Requires a valid driver’s license and certification as a Veteran’s Affairs authorized Veterans Service Officer is desired within one (1) year of employment.