skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 1963 - EO VAC Service Officer Case Worker

Job Description

GRADE: 110

Under general supervision; performs work of moderate difficulty providing coordination of financial assistance; information, advocacy, referral and transportation services for veterans and their family members seeking assistance; performs related work as required.

The employee in this class performs social services work, responding to client requests for assistance by gathering, analyzing and evaluating data related to client needs and determining appropriate services and referrals. Some independence is required to complete assignments without constant supervision. Employee may perform the duties of the Veteran’s Assistance Commission Office Manager/Service Officer or Veteran’s Assistance Commission Superintendent in their absence. General supervision is provided by the DuPage County Veterans Assistance Commission Superintendent.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Performs case management duties with local veterans providing emergency financial services;
• Collects and assesses information from client
• Screens and determines client eligibility for programs or services
• Performs home visits as needed in assisting clients
• Assists with the completion of applications and related paperwork required for services
• Provides intervention and short term crisis counseling and refers to appropriate resources
• Mails resource information when needed and follows up with individuals and/or referral agency to assure needs are met
• Makes inquiries and conducts basic research to determine if unknown types of services are available
• Compiles data on number of calls, follow-up calls, and source of referrals for review by supervisor
• Explains services to members of the public
• Acts as a liaison to service providers
• Tabulates reports on a monthly/quarterly basis
• Maintains client databases as appropriate
• Identifies areas where outreach efforts can be performed to potential clients and veterans in the local community
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Social service delivery systems including intake policies and procedures
• Service providers, programs, requirements and the eligibility process
• Current social problems, practices, techniques and developments
• Current state and federal statutes and regulations impacting service delivery, some knowledge of Veterans issues and services, and benefits available
• Veteran’s Affairs forms, procedures and services.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Evaluating and assessing the needs of individuals
• Collecting, obtaining and organizing information or material
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of an Associate’s degree in Human Services, Psychology, or a related field, and two years of experience in Information and Referral, Social Services; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

This position requires certification as a Veterans Services Officer within one (1) year of employment. Must possess and maintain in good standing, a valid Illinois Driver’s License.