Job Details for 2152 - EO Public Complaints Specialist
FLSA STATUS: Exempt
Under general supervision; performs work of moderate difficulty
listening and responding to public inquiries and concerns and providing
appropriate community based referrals on a case by case basis; performs related
work as required.
DISTINGUISHING FEATURES OF THE CLASS
employee in this class has direct, initial contact for public questions and
concerns related to the State’s Attorney’s Office. This requires the incumbent
to communicate effectively and represent the office in an exceedingly
professional and positive manner. Work involves the ability to accurately
listen to, interpret, explain and follow up on questions and concerns that are
presented. General supervision is provided by the assigned Department Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and
responsibilities is illustrative only, and is not a comprehensive listing of
all the duties and responsibilities performed by positions in this class.
• Receives incoming calls from members of the public
• Meets with
• Listens and responds to concerns, issues and questions
• Assists individuals in focusing on particular needs and identifying
• Assesses seriousness and/or validity of complaints and issues
• Maintains documentation regarding phone calls and meetings
Prepares and files notices of motions, filings, discovery requests, subpoenas
and other related court documents
• Explains processes and procedures to
the public and/or witnesses
• Assists individuals with completion of
• Coordinates and follows-up on the mailing of
• Refers individuals to external resources as necessary
Compiles data on number of calls, follow-up calls, and source of referrals
• Contacts, or follows up with, various law enforcement agencies for copies
of incident reports
• Communicates with the responding law enforcement
officer, or agency, to evaluate incidents for possible criminal prosecution
• Maintains regular attendance and punctuality
DUTIES AND RESPONSIBILITIES
• Adjusts work assignment or schedule in the
event of an emergency to participate in emergency preparedness, response and
recovery activities as assigned.
• Depending on assignment, may require
emergency management training, licensure or certifications.
related duties as required or assigned within job classification.
To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and /or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform essential functions.
• The services
and functions performed by the State’s Attorney’s Office
terminology, documents, and systems
• Other governmental and community
• Current office practices, procedures, and
• County policies and procedures
• Applicable federal,
state, and local laws, rules, regulations, codes, and/or statutes
• Verbal and written communications
• Listening to,
understanding and evaluating the seriousness of the issues being presented
• Considerable skill in dealing effectively with others
• Preparing legal documents, case summaries and records
• Effectively using applicable computer programs and peripheral
• Applying an acquired knowledge of procedures, rules,
regulations and services applicable to the assigned office
computer hardware and software including work processing, spreadsheets,
• Manage projects and
multiple priorities simultaneously
• Establish and maintain effective
working relationships with department and division staff, other departments
and others, such as vendors
• Ensure compliance with applicable federal,
state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively
• Maintain confidentiality
EDUCATION and/or EXPERIENCE
Completion of an accredited paralegal education program or enrollment in an
approved School of Law and three years of experience which included
interaction and communication with members of the public; or, an equivalent
combination of education and experience sufficient to successfully perform the
essential duties of the job such as those listed above.
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a
negligible amount of force frequently or constantly to lift, carry, push, pull
or otherwise move objects, including the human body. Sedentary work involves
sitting most of the time. Jobs are sedentary if walking and standing are
required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here
are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not
substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS