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The County of DuPage
Wheaton, Illinois

Job Details for 2164 - EO Victim Witness Advocate

Job Description

GRADE: 110

Under general supervision, performs work of moderate difficulty supporting the administration of services available to the victims and witnesses of violent crime within DuPage County; performs related work as required.

An employee in this class performs professional social services work by collecting and evaluating information and providing counseling, client advocacy and community referrals to the victims and witnesses of violent crime. Work is performed under the general supervision of the Victim-Witness Program Coordinator and in compliance with the Victim-Witness Bill of Rights under the Illinois Constitution.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Provides crisis counseling to victims
• Responds to client problems in person or over the phone referring to laws
• Works with ordinances and the judicial process
• Attends court when necessary to provide information and support for victims involved in proceedings
• Provides information in regards to case status and the criminal justice system
• Maintains and updates case status sheets
• Creates and maintains case files
• Coordinates travel arrangements
• Assists with the preparation of victim impact statements
• Answers the telephone, routes calls and answers inquiries not requiring supervisor's attention
• Prepare reports, memos, and other correspondence
• Speaks to outside agencies and groups regarding the services offered by the unit
• Maintains regular attendance and punctuality

• Adjusts work assignment or schedule in the event of an emergency to participate in emergency preparedness, response and recovery activities as assigned.
• Depending on assignment, may require emergency management training, licensure or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Current office practices, procedures, and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• The criminal justice system
• The functions, availability, and resources of public and private social service agencies
• Victim advocacy and victim's rights
• Counseling principles and practices

Skill in:
• Using computer hardware and software including work processing, spreadsheets, databases,
email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• In understanding the problems, needs, and motivations of clients

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Prioritize and assign work
• Provide leadership to effectively resolve issues


Completion of a Bachelor's Degree in Social Work, Psychology or related mental health discipline and one year of social services experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.