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The County of DuPage
Wheaton, Illinois

Job Details for 2316 - Rescue and Volunteer Coordinator

Job Description

GRADE: 311

Under general supervision; performs work of moderate difficulty in managing, coordinating and organizing animal rescue programs, volunteer opportunities and the foster program for the DuPage County Animal Control Department; performs related work as required.

An employee in this class spends a substantial amount of time facilitating cooperation among animal rescue groups, external animal adoption organizations, volunteers, DuPage County Animal Control Department, staff and DuPage County Animal Care and Control Foundation board members and foundation volunteers in order to effectively combine efforts. Work including hands on animal care and training of shelter and foster volunteers.  Direction is received from the Administrator/Veterinarian of Animal Care and Control.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Serves as the County’s liaison with external humane societies and community-based animal rescue groups throughout the region in order to facilitate the process of intake, adoption and rescue
• Researches, develops and presents effective public educational programs regarding humane animal care to the general public
• Develop and maintain community awareness and positive public image for DCACC
• Trains, orients, evaluates, directs and, as necessary, dismisses volunteers
• Develops maintains and implements volunteer related policies and procedures, the volunteer manual, and volunteer assignment descriptions
• Assist with DCACC internship program
• Assist with summer day camp and after school programs
• Coordinates both formal and informal volunteer recognition programs
• Conducts informational sessions for potential volunteers and speaks with various groups regarding volunteer opportunities, animal adoption and rescue awareness
• Conducts training classes for shelter staff and volunteers
• Coordinates the placement of animals by proactively building and nurturing partnerships with rescue organizations
• Monitors program income and expenditures
• Assists with designing and writing quarterly newsletter
• Works with other members of the Animal Control Department to identify new areas where volunteer assistance is needed; collaborates with other staff members to develop programs, recruit and train new volunteer talent to address those needs
• Develops methods to maximize the transfer of eligible animals to rescue organizations
• Communicates and distributes information on available services and programs
• Maintains and facilitates regular communication and support with and amongst members of the various volunteer/rescue/foster groups
• Identifies and enlists support from external sponsors, businesses and/organizations to help in achieving departmental goals
• Reviews and analyzes statistical data to detect trends and monitor program effectiveness
• Responds to questions and concerns from the public
• Identifies foster homes, trains foster volunteers on the care of neonatal kittens and best practices of temporary dog care
• Attends and assists with coordination of departmental events
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Ordinances, laws and regulations pertaining to animal care and control, specifically within the area of rescue, adoption and foster care
• Standards and best practices related to the coordination of volunteer programs, animal welfare and animal rescue
• Local and regional animal rescues and humane societies
• Basic animal care, behavior and training to provide volunteers hands on training
• Relating to animals and providing humane care for their well being
• Training fundamentals, methods, and practices
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Establishing and maintaining effective working relationships
• Planning, assigning and supervising the work of others
• Preparing and presenting training programs to the public
• Maintaining statistical data and reports to determine effectiveness of programs
• Coordinating available resources, as well as the capabilities of volunteers in order to achieve departmental goals and objectives
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Dealing effectively with others
• Verbal and/or written communications
• Planning, scheduling and supervising the work of others

Ability to:
• Communicate clearly and concisely both orally and in writing
• Provide excellent and compassionate customer service
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Using computer hardware and software including word processing, spreadsheets, databases, email, powerpoint, publisher, etc.
• Proficiently utilize social media
• Manage projects and multiple priorities simultaneously
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate others
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor's degree in Animal Sciences, Education, Communication, or Marketing, and two years of animal rescue experience or experience coordinating the work of volunteers; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may regularly be required to walk, reach with hands and/or arms and lift up to 50 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment. While performing the duties and responsibilities, the employee may be exposed to loud noise, noxious odors, chemicals, varying weather conditions, and other related conditions and situations. Will be subject to animal bites and/or scratches.

Must possess and maintain in good standing a valid Illinois driver’s license.