skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 2341 - EO ETSB 911 System Coordinator

Job Description

GRADE: 318

Under administrative direction; performs work of unusual difficulty as the Executive Director of the 911 System in planning, administering, and directing the operations of the Emergency Telephone System Board of DuPage County [“ETSB”]. Performs related work as required.

Performs duties and functions of the 911 System in accordance with PA099-0006 and corresponding administrative rules. The employee in this class is responsible for the coordination and management of daily operations of ETSB.  Work involves facilitation of ETSB policies, contracts, and other activities through intergovernmental cooperation and coordination with other local, state and federal agencies. Administrative direction is provided by the ETSB Board and designated committees.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Plans for and directs  the activities of the 9-1-1 System function e.g. (9-1-1 emergency response database, Public Safety Answering Point (PSAP) and backup PSAP operations)
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Oversee design, implementation and maintenance of the 9-1-1 System
• Develops and maintains fiscally appropriate budgets
• Establishes policies to assess needs
• Maintains current knowledge of funding and legislative changes impacting assigned areas
• Oversee upgrades of 9-1-1 System equipment e.g. (telecommunication Computer Aided Dispatch software, hardware and feeder data systems,
• Maintain compliance with State and Federal regulations regarding 9-1-1 System,
• Networks with other 911 System Coordinators, the State of Illinois 911 Services Advisory Board and other professional groups relating to policy and legislation.
• Collaborates with County, Local, State, and Federal government officials, advisory boards, community partners, and other 9-1-1 System Administrators in order to effectively coordinate countywide 9-1-1 preparedness
• Evaluates effectiveness of systems and processes
• Provides appropriate leadership, direction and promotes positive morale, creativity, and teamwork among staff
• Maintains regular attendance and punctuality

• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Principles and practice of government financial management and project management methods
• State and Federal regulations pertaining to 9-1-1 systems
• 9-1-1 System design and equipment
• Fields of Next Generation 9-1-1, Public Switched Telephone Networks (PSTN) and 9-1-1 telephone network configurations and equipment Public Safety Answering Point (PSAP) procedures and equipment.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Planning, directing and coordinating the activities of 9-1-1 System including managing multiple simultaneous projects in various phases of planning and development and operation
• Preparing and presenting technical reports and policy to the ETSB Board and other interested groups
• Interpretation and application of State and Federal 9-1-1 regulations
• Preparing comprehensive plans and designs.
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Developing and maintaining positive and effective inter-jurisdictional working relationships
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Work effectively with elected and appointed officials, advisory boards and the general public
• Convey excellent oral and written communication
• Monitor and evaluate employees
• Plan, analyze, and evaluate processes and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a Master's Degree in Business Administration Public Administration, Information Technology, or Engineering and ten years’ experience in 9-1-1 System work, including five years’ experience in a senior administrative capacity; or an equivalent combination of training and experience or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Emergency Number Professional (ENP) from the National Emergency Number Association or Registered Public-Safety Leader (RPL) from the Association of Public-Safety Communications Officials preferred by not required.