Job Details for 6412 - EO Court Services Representative
Job Description
FLSA STATUS: Non-Exempt
GRADE: 108
POSITION SUMMARY
Under general supervision; performs work of routine
difficulty providing assistance to attorneys, litigants and the general public
in processing applicable case-related paperwork; performs related work as
required.
DISTINGUISHING FEATURES OF THE CLASS
An employee in
this class is responsible for assisting visitors with filing the appropriate
case documents. Work involves the ability to accurately process a high volume
of incoming paperwork and/or customer requests, either over the phone or in
person. Work is distinguished by human relations skills necessary to provide
visitors with accurate information in a professional and courteous manner.
General supervision is received from the assigned Assistant Circuit Clerk
Supervisor or Circuit Clerk Supervisor.
ESSENTIAL DUTIES AND
RESPONSIBILITIES
The list of duties and responsibilities is illustrative
only, and is not a comprehensive listing of all the duties and
responsibilities performed by positions in this class.
• Reviews
incoming documents for accuracy and completion
• Identifies documents
that are not accurately completed; records information from hand written
documents
• File stamps the appropriate documents; provides additional
direction to visitors within the parameters of regulations and laws
•
Explains charges and procedures; answers incoming phone calls and directs
callers as appropriate
• Directs more complex inquiries to the Assistant
Supervisor or Supervisor
• Processes and/or responds to incoming mail;
prepares and issues standard form letters
• Keeps current with changes
in laws or regulations that may impact position responsibilities and
procedures.
• Maintains regular attendance and punctuality.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments
and schedules in the event of an emergency to participate in emergency
preparedness, response, and recovery activities as assigned.
• Depending
on assignment may maintain required emergency management training, licensure
and/or certifications.
• Performs related duties as required or assigned
within job classification.
QUALIFICATIONS
To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and /or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential functions.
Knowledge of:
• English, spelling and arithmetic
• The
court system
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and
local laws, rules, regulations, codes, and/or statutes
Skill in:
• Organizing a high volume of paperwork
• Using computer hardware and
software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and
services applicable to the assigned office
Ability to:
• Manage
projects and multiple priorities simultaneously
• Establish and maintain
effective working relationships with department and division staff, other
departments and others, such as vendors
• Communicate and use
interpersonal skills to interact with coworkers, supervisor, the general
public, etc. to sufficiently exchange or convey information and to receive
work direction
• Ensure compliance with applicable federal, state, and
local laws, rules, and regulations and statutory requirements
• Convey
excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
SUPERVISORY RESPONSIBILITIES
None.
EDUCATION and/or EXPERIENCE
Two years of general
office experience which included providing customer service; or, an equivalent
combination of education and experience sufficient to successfully perform the
essential duties of the job such as those listed above.
PHYSICAL
REQUIREMENTS
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a
negligible amount of force frequently or constantly to lift, carry, push, pull
or otherwise move objects, including the human body. Sedentary work involves
sitting most of the time. Jobs are sedentary if walking and standing are
required only occasionally and all other sedentary criteria are met.
WORK ENVIRONMENT
The work environment characteristics described here
are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not
substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS
None