Job Details for 6414 - EO Lead Court Services Specialist
direction; performs work of moderate difficulty acting as the lead worker to
staff responsible for providing assistance to attorneys, litigants and the
general public; performs related work as required.
FEATURES OF THE CLASS
An employee in this class is responsible for
providing guidance to customer service staff in the absence of a supervisor.
Work is distinguished from other positions in the division by having a thorough
understanding of applicable policies and procedures in order to make decisions
regarding complex customer service issues. General supervision is received from
the assigned Circuit Clerk Supervisor.
ESSENTIAL DUTIES AND
The list of duties and responsibilities is illustrative
only, and is not a comprehensive listing of all the duties and responsibilities
performed by positions in this class.
• Acts as the lead worker to
other division staff; trains co-workers on new or revised procedures
Answers more complex questions; assists at the front counter by handling irate
• Serves as the backup for the supervisor in the supervisor’s
• Reviews incoming documents for accuracy and completion
Identifies documents that are not accurately completed; records information from
hand written documents
• File stamps the appropriate documents
Provides additional direction to visitors within the parameters of regulations
• Explains charges and procedures; processes and/or responds to
• Prepares and issues standard form letters
current with changes in laws or regulations that may impact position
responsibilities and procedures.
• Recommends hires and promotions,
directs and evaluates employment decisions for all assigned
• Maintains regular attendance and punctuality.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and
schedules in the event of an emergency to participate in emergency
preparedness, response, and recovery activities as assigned.
on assignment may maintain required emergency management training, licensure
• Performs related duties as required or assigned
within job classification.
To perform this
job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and /or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential functions.
• The court system
• Current office
practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes,
• Management and leadership principles
• Using computer hardware and software including word processing,
spreadsheets, databases, email, etc
• Applying an acquired knowledge of
procedures, rules, regulations and services applicable to the assigned office
• Manage projects and multiple priorities
• Establish and maintain effective working relationships
with department and division staff, other departments and others, such as
• Communicate and use interpersonal skills to interact with
coworkers, supervisor, the general public, etc. to sufficiently exchange or
convey information and to receive work direction
• Ensure compliance with
applicable federal, state, and local laws, rules, and regulations and statutory
• Convey excellent oral and written communication
Work effectively under stress
• Maintain confidentiality
Exercises supervision of personnel in
related area of responsibility.
EDUCATION and/or EXPERIENCE
Four years of general office experience which included providing customer
service including two years of experience with the Circuit Court Clerk’s
Office; or, an equivalent combination of education and experience sufficient
to successfully perform the essential duties of the job such as those listed
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Sedentary Work: Exerting up to 10 pounds
of force occasionally and/or a negligible amount of force frequently or
constantly to lift, carry, push, pull or otherwise move objects, including the
human body. Sedentary work involves sitting most of the time. Jobs are
sedentary if walking and standing are required only occasionally and all other
sedentary criteria are met.
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Position is typically office or
administrative work and is not substantially exposed to adverse environmental
CERTIFICATES, LICENSES, REGISTRATIONS