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The County of DuPage
Wheaton, Illinois

Job Details for 6414 - EO Lead Court Services Specialist

Job Description

GRADE: 110


POSITION SUMMARY
Under direction; performs work of moderate difficulty acting as the lead worker to staff responsible for providing assistance to attorneys, litigants and the general public; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for providing guidance to customer service staff in the absence of a supervisor. Work is distinguished from other positions in the division by having a thorough understanding of applicable policies and procedures in order to make decisions regarding complex customer service issues. General supervision is received from the assigned Circuit Clerk Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Acts as the lead worker to other division staff; trains co-workers on new or revised procedures
• Answers more complex questions; assists at the front counter by handling irate customers
• Serves as the backup for the supervisor in the supervisor’s absence
• Reviews incoming documents for accuracy and completion
• Identifies documents that are not accurately completed; records information from hand written documents
• File stamps the appropriate documents
• Provides additional direction to visitors within the parameters of regulations and laws
• Explains charges and procedures; processes and/or responds to incoming mail
• Prepares and issues standard form letters
• Keeps current with changes in laws or regulations that may impact position responsibilities and procedures.
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Maintains regular attendance and punctuality.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• The court system
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Four years of general office experience which included providing customer service including two years of experience with the Circuit Court Clerk’s Office; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.


CERTIFICATES, LICENSES, REGISTRATIONS
None
.