FLSA STATUS: Exempt
Under direction; performs work of considerable difficulty in supervising the work of subordinate personnel engaged in assisting the public applying for building permits and ensuring completion of departmental projects; performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class spends a considerable amount of time supervising, planning, coordinating, and implementing policies, procedures, and goals for assigned staff. Independent judgment is required to interpret policies and resolve problems as they occur. Supervision is exercised over approximately twelve (12) subordinate personnel. Work is performed under the direction of the Building and Zoning Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
• Supervises the work of subordinate personnel who provide customer service related to building permitting and code enforcement scheduling activities
• Assures staff coverage of functions such as reception, mail preparation and delivery, reviewing blueprints and specifications, issuing permits and scheduling of regulatory services
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Previews workload and determines priorities
• Organizes schedules and reviews the work of the unit
• Develops and recommends procedures to ensure effective operations to the department
• Assists subordinates in the more difficult aspects of work
• Assists customers with building and zoning violations
• Coordinates the contractor registration process and ensures registered contractors maintain required documentation such as certificates of insurance and security bonds
• Researches complex permitting problems and consults State's Attorney's Office for legal advice related to permitting issues
• Assists the department to coordinate special needs
• Monitors internal policies and procedures for application to the regulatory services and the permit process
• Updates and maintains departmental communication to the public related to permitting and green initiatives by creating and maintaining print materials such as forms, brochures and pamphlets and performing updates to the departmental website
• Coordinates annual scanning of documents to be retained in electronic format
• Coordinates the record retention process for the department in compliance with the Illinois Local Records Act
• Prepares monthly reports on revenues, inspections and permits completed
• Maintains regular attendance and punctuality.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Customer service techniques
• Supervisory methods
• Current office practices, procedures and equipment
• Building codes, Zoning and Highway ordinances
• Bookkeeping and accounting principles and practices including their general application to governmental accounting
• Leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Applying and interpreting the policies of the department
• Application of effective methods of supervising including planning, assigning, giving verbal instructions and coordinating work for subordinate staff;
• Effectively developing forms, brochures, and web content; working skill of how to read blueprints, plats of survey and technical submissions
• Determining compliance with appropriate codes and ordinances
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Monitor and evaluate employees
• Prioritize and assign work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
Exercises supervision of personnel in related area of responsibility.
EDUCATION and/or EXPERIENCE
Completion of a Bachelor's degree in Public or Business Administration or related field; three years of experience in customer service related to building permits, construction or blueprints, including one year of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS