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The County of DuPage
Wheaton, Illinois

Job Details for 2166 - EO Diversion Program Case Manager

Job Description

GRADE: 110

Under general supervision; Performs work of moderate difficulty in providing case management for the State’s Attorney’s Diversion program; performs related work as required.

Employees in this class perform professional work in the field of case management. The work requires independent judgment, initiative and familiarity with the legal process, departmental and program policies and procedures. General supervision is received from a Chief Assistant States Attorney.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Conducts thorough assessment by interviewing applicants and conducting background checks to screen applicants for the diversion program.
• Gathers required information for the program from applicants
• Reviews and discusses program guidelines with applicants
• Prepares court documents and attends court proceeding to review conditions of their acceptance into the program
• Prepares all paperwork and letters for applicants to apply for the diversion program
• Facilitates citizen panel meetings which reviews and approves applicants into the program
• Manages ongoing cases and ensures compliance with the program
• Prepares monthly reports, payments, community service, Sheriff’s Work Alternative Program, employment and education
• Enters and maintains database of all cases
• Conducts ongoing visits with participants as a part of the case management
• Promotes awareness of the program, speaks at various organizations and educating the community of the Diversion program
• Attends court to participate and discuss participants activities and updates as related to the program
• Prepares correspondence related to program applicants and participants within the program
• Evaluates information and makes decisions within established policies and standards
• Engages and maintains communications with the Sheriff’s Office, attorneys, victims, family members as it related to ongoing case management
• Maintains files and completes all mandated paperwork completely, accurately, and in a timely manner
• Oversees and coordinates bi-annual gang education presentations
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Criminal behavior and correctional interventions
• Current social problems and social developments
• Assessment methods and procedures
• Rules and regulations affecting eligibility and assistance
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Personality development

Skill in:
• Dealing effectively with others
• Understanding problems, needs and motivations of clients and making feasible recommendations
• Interviewing and counseling clients skillfully and effectively
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning and organizing work

Ability to:
• Conduct comprehensive assessments
• Exercise sound judgment in keeping with current standards and practices within defined programs
• Work within time constraints and/or deadlines
• Maintain confidentiality
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local
• Convey excellent oral and written communication
• Work effectively under stress


Completion of a Bachelor's degree in Social Services, Criminal Justice or a related field and one year of Social Service experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel by automobile in all weather conditions to varied residential and on-site environments based on assignment. The noise level in the work environment is usually moderate.

Must possess and maintain a valid Illinois driver’s license.