skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 1458 - Application Support Manager

Job Description

FLSA STATUS: Exempt
GRADE: 315

POSITION SUMMARY
Under general direction; performs work of considerable difficulty supervising the activities surrounding application design, development and implementation of departmental and enterprise systems, including management of programming staff; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for the management and supervision of programming staff involved in the development of new information technology systems and the support of legacy systems. Work involves a high level of interaction with other county offices and departments in order to establish partnerships understand business processes and apply technologies to meet the business needs. General direction is received from the Deputy Director of Information Technology. Customarily and regularly directs the work of a team of programmers and analysts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Plans, organizes and supervises systems analysis and design work for various user departments
• Coordinates with other county offices in order to fully understand business processes
• Manages departmental and cross-functional projects
• Identifies and defines resources necessary to complete projects
• Applies and uses newer technologies and tools to solve business needs
• Establishes area priorities and deadlines
• Develops project timelines in order to meet established deadlines
• Communicates project status on a regular basis to departmental contacts and Deputy Director of Information Technology
• Prepares and presents reports as requested or required
• Adheres to standard project management methodologies
• Gathers business requirements
• Designs and programs applications
• Establishes unit and system test plans
• Follows change management process
• Prepares documentation of new systems and modifications
• Monitors the results of systems analysis and design
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Identifies and resolves employee relations and performance issues, establishes and maintains a professional work environment while providing appropriate leadership and direction
• Promotes positive morale, creativity and teamwork among staff, evaluates employee performance and sets clear goals and expectations
• Maintains up to date knowledge and skills in regards to new technologies and opportunities to upgrade and/or replace legacy systems
• Utilizes a proactive approach to looking for technological solutions to gain efficiencies and automate manual processes
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Business analysis, application system design and development
• Implementation of enterprise systems including ERP packages
• Standard project management methodologies and tools
• Effective supervisory techniques and practices
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Proactively identifying and defining business needs and applying applicable technology solutions
• COTS selection process of off-the-shelf software
• Applying project management methodologies
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Monitor and evaluate employees
• Prioritize and assign work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of a Bachelor’s degree in Computer Sciences, Business Administration or related subject and seven years of computer programming and systems work experience including three years of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

CERTIFICATES, LICENSES, REGISTRATIONS
None.