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The County of DuPage
Wheaton, Illinois

Job Details for 2342 - EO Deputy Director of ETSB

Job Description

GRADE: 317

Under general direction; performs work of considerable difficulty in managing the activities and operations of the ETSB; performs related work as required.

The employee in this class is responsible for managing projects and the day-to-day activity of the staff of the ETSB.  Work requires the ability to exercise of a high degree of independent judgment and discretion to identify critical needs, assigning work and overseeing the implementation of projects within the department. General direction is received from the ETSB 911 System Coordinator.  Customarily and regularly directs the work of the department through subordinate managers, contractors and 9-1-1 system participants.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Supervises and provides direction in the area of department goals, proposed and on-going projects, daily operations and staff
• Assists with achieving the department’s goals to establish, develop, improve and maintain management  of the 9-1-1 information processing systems
• Manages and coordinates the modification, installation, operation, maintenance, repair, development, upgrade, and improvement of 911 systems software, hardware, network infrastructure and backup equipment
• Serves as the liaison between the ETSB and elected officials in the ETSB 9-1-1 System Coordinator’s absence
• Directs and monitors divisional projects
• Recommends purchases of equipment and systems
• Coordinates outside contractors performing repairs, maintenance and construction
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Identifies and resolves employee relations and performance issues
• Establishes and maintains a professional work environment while providing appropriate leadership and direction
• Promotes positive morale, creativity and teamwork among staff
• Evaluates employee performance and sets clear goals and expectations
• Maintains relationship with outside vendors and assures compliance within contracts
• Prepares timelines and allocates staff and contractors for department priorities
• Assists with the  preparation of the department’s budgets that enable the department to meet its objectives
• Ensures that the department functions within budget appropriations
• Maintains regular attendance and punctuality

• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• New and current technologies
• Project management
• Financial accounting methods and government budgeting procedures
• Modern office procedures, methods, techniques and equipment
• Effective management and supervisory techniques and practices
• Structure and problems of local government
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Planning, organizing and supervising the work of others engaged in a variety of activities
• Planning, scheduling, and directing projects from design through construction
• Identifying emerging issues, developing and implementing new approaches and refining structures and processes to generate desired end results
• Management techniques including short and long range planning and directing and coordinating work of others
• Developing operational budgets
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Monitor and evaluate employees
• Prioritize and assign work
• Manage division operations
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Prepare and administer approved budgets
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor’s degree in Information Technology, Business Administration, Engineering or related filed; eight years of progressively responsible experience in information technology, emergency management or public safety answering points (PSAP’s), including five years at a management level with project management, staffing and budgeting responsibility; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.