Job Details for 1216 - Chief Communications Officer
FLSA STATUS: Exempt
Under general direction; performs work of considerable difficulty for the development and management of the County’s communication strategy; performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for managing the development, integration, and implementation of a broad range of public relations activities relative to the strategic direction and positioning of the organization and its leadership. Oversees all communications designed to increase public awareness and create a favorable public image of DuPage County, its departments, programs, and/or services. Work involves acting as the day-to-day media resource for County Board Members, the County Board Chairperson and the County department heads. This class responds to emergencies and other needs requiring 24/7 availability. Direction is received from the County Administrator.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
• Develops and implements a strategic communications plan to advance the County’s brand identity, and broaden community awareness
• Assists the County Board Members and the County Board Chairperson with all media and press requirements
• Directs support staff with the coordination, development and implementation of internal and external communication, media relations, public information, and community relations activities
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Identifies, recommends and develops relationships with media outlets, community and business resources
• Oversees development of County website content; creates Web content standards and guidelines; provides instruction and training to content contributors
• Attends County Board committee meetings and County management meetings in order to keep current with County initiatives and programs
• Provides 24/7 communication services of County events, updates and media services
• Identifies challenges and emerging issues faced by the County.
• Assists the leadership team and staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them
• Provides information design to ensure consistency throughout the County in branding, logo management, graphic design, public exhibits and user functionality
• Develops, prepares and coordinates the layout of various written communications such as press releases, brochures, bulletins and newsletters
• Establishes and maintains working relationships with County Board Members, County Board Chairman, government officials, staff, community groups, general public, and media representatives
• Assists with and/or conducts press conferences
• Assists with the development of media goals and communication plans for DuPage County Board and County departments
• Creates and maintains a positive and professional image of DuPage County
• Maintains regular attendance and punctuality
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Operating practices of the print and broadcast media
• English, punctuation, spelling and the operation of computer program software i.e. Publisher, Word
• Printing, design, editing and proofreading techniques
• Government processes and structure
• Building brand recognition within an organization
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Journalistic writing and reporting
• Handling issues/crisis management
• Analyzing facts and in exercising judgment and arriving at conclusions
• Designing and implementing social media strategies for an organization
• Initiating and developing relationships with internal and external contacts
• Carrying out job responsibilities with minimal supervision
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Manage projects and multiple priorities simultaneously
• Monitor and evaluate employees
• Prioritize and assign work
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
Exercises supervision of personnel in related area of responsibility.
EDUCATION and/or EXPERIENCE
Completion of a Bachelor's degree in Communication, Journalism or English plus eight years of professional experience in communications or public relations work with emphasis on research, writing and dissemination of information to the public which includes two years in a leadership role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS