FLSA STATUS: Non Exempt
Under direction performs work of considerable difficulty in monitoring the Community Services information programs, web sites and coordinating all functions and program operations, including creating reports; performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class conducts internal and external monitoring to ensure that operations and programs are functioning according to the policies and procedures per program guidelines. Work is performed under the general supervision of the Community Services Manager/Homeless Management Information System Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
• Acts as a lead worker for the Community Services referral database, CommunityPoint, in prioritizing, decision making, and completion of work
• Acts as a liaison with other participating agencies for interfacing with the CommunityPoint database
• Updates, reviews, verifies and maintains data for the CommunityPoint database and Community Services webpages
• Maintains effective relationships with appropriate agencies and community organizations
• Monitors input and runs reports for internal monitoring
• Conducts internal quality control operations as needed
• Conduct end user training as needed
• Gathers data from a variety of sources to prepare reports
• Coordinates and attends various meetings to disseminate information on systems
• Attends trainings/seminars
• Performs research in acquiring, indexing, storing and retrieving material from new agencies
• Evaluates information for inclusion in database through research of reference sources, newspapers, newsletters, and brochures
• Assists in the composition of forms, letters and other documentation involved with community resources directories and data base
• Maintains regular attendance and punctuality
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs
• Provide leadership to effectively resolve issues
EDUCATION and/or EXPERIENCE
Completion of a Bachelor’s degree in Business Administration, Public Administration, Human Services, Computer Science, or related field and (2) two years of related professional experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS