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The County of DuPage
Wheaton, Illinois

Job Details for 1492 - EO Computer-Aided Dispatch (CAD) Administrator

Job Description

GRADE: 315

Under administrative direction; performs work of considerable difficulty in the administration, development, and maintenance of the Emergency Telephone System Board’s (ETSB) Hexagon Computer-Aided Dispatch (CAD) system. This is a technical, hands on position.

An employee in this class is responsible for administering, developing, planning, and maintaining the County’s Hexagon Computer-Aided Dispatch (CAD) system. Work requires the ability to exercise a high degree of technical expertise and competency in order to effectively research, recommend and implement a CAD system. General direction is received from the Deputy Director of the Emergency Telephone System Board (ETSB).

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
• Develops, configures and maintains CAD and related system software including database management and maintenance.
• Troubleshoots and resolves system problems.  Works proactively to identify potential issues and recommends and implements preventative solutions.
• Identifies and analyzes system and user needs, as well as equipment requirements. 
• Analyze current CAD application usage and plans for growth.
• Assists in the development of policy recommendations and procedures.
• Produces CAD drawings in accordance with project needs.
• Develops and delivers administrator training and presentations on new systems and upgrades.
• Creates and maintains documentation of all installs and troubleshooting procedures.
• Works with vendors and agency personnel to coordinate major technical projects, communicate expectations and coordinate deliverables and services.
• Provides technical assistance in the development of bid specifications for special hardware or software systems required to implement new programs.
• Troubleshoots hardware and software failure for the CAD system to determine causes for system failure and to implement solutions.
• Liaison between user and vendor for Service Level Agreement (SLA) implementation and escalation.
• Provides technical information and advice regarding network interconnections and overall data processing master plans.
• Reviews performance of applications programs to ensure program efficiency, program documentation, and to ensure that output meets department needs.
• Prepares regular reports showing functioning of the system, status of program development and division needs.
• Serves as point of contact for Public Safety Answering Point (PSAP) and responder agency personnel to resolve inquiries and technical requests.
• Assists in the development of the budget and ensures the CAD system function operates within budget appropriations.
• Tracks and resolves application problems.
• Works with outside IT personnel to maintain CAD related systems including mobile computer and interfaces.
• Serves as a backup and coordinates project efforts with Network and GIS staff.
• Acts as project management for CAD systems.
• Maintains 24/7 availability to respond to emergencies, exercises and other related activities.
• Maintains regular attendance and punctuality.

• Adjusts work assignment or schedule in the event of an emergency to participate in emergency preparedness, response and recovery activities as assigned.
• Depending on assignment, may require emergency management training, licensure or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Standard project management methodologies and tools.
• Contract SLA Management.
• Public Safety Computer-Aided Dispatch systems, policies and procedures.
• High level understanding of the services provided by a communication center to Police, Fire and Emergency Medical Services (EMS).
• Current office practices, procedures, and equipment.
• County policies and procedures.
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Effective planning and delegation techniques and practices.

Skill in:
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office.
• Establishing and maintaining effective relationships and collaboration with internal and external partners in order to coordinate program objectives.
• Analyzing and planning chronological operations.
• Analyzing needs, researching recommendation and evaluating effectiveness.

Ability to:
• Manage projects and multiple priorities simultaneously.
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors.
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements.
• Convey excellent oral and written communication.
• Work effectively under stress.
• Maintain confidentiality.
• Carry out instructions furnished in writing, oral or diagram form, and to produce desired outcomes timely and completely.
• Write reports, business correspondence and procedure manuals.
• Read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction.


Completion of a Bachelor’s degree in computer science, information systems management; or related subject,  and five years of general Information Technology, database management and networking experience, or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.