FLSA STATUS: Exempt
Under direction; performs work of considerable difficulty in maintaining the operations of the Enterprise Resource System (ERP) and applications; performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class handles complex technical support and performs specialized duties for the ERP system and applications throughout the County; works with system users at all levels throughout the organization; position is thoroughly knowledgeable about all aspects of the ERP systems software and related database schema. Direction received by the Deputy Director of IT.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
• Performs as a member of an application support team for ERP systems users throughout the County
• Works with ERP systems users and management to determine appropriate system configuration and set up
• Assists ERP systems users with data conversion
• Acts as a project lead with system upgrades and implementations as assigned
• Assists with testing new releases of ERP systems prior to use in a production environment
• Creates documentation and procedures guidelines for ERP systems users
• Assigns appropriate system access to users at various levels throughout the organization
• Designs, develops and maintains automated workflow processes
• Establishes set procedures and management of various employee profiles with Lawson Security Administration and Document Self Service
• Works with Document Self Service in publishing payroll data
• Works throughout the County to help define user needs and develop data processing solutions
• Analyzes and troubleshoots ERP system issues reported by end users
• Designs, develops and maintains reports used by technical staff and ERP systems users
• Assists with Disaster Recovery support for IT.
• Ensures integrity of job schedules on the System Z server
• Maintains regular attendance and punctuality
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Developing, administering and monitoring various systems and networks and workload management automation
• Principles methods, techniques and practices of programming and project management.
• Standard project management methodologies and tools
• Knowledge of ERP security subsystem
• Knowledge of Visual Basic Script computer language, SQL, html development, design concepts and Unix operating system
• Knowledge of the Click Drag and Drill reporting tool and the VB Script Language
• Disaster recovery of systems
• User requirements
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Analyzing and troubleshooting system and network issues
• Creating and documenting operational procedures
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
EDUCATION and/or EXPERIENCE
Completion of a Bachelor’s degree in Computer Science, Management Information Systems or related field with five years of information technology or Enterprise Resource Management systems analyst experience or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS