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The County of DuPage
Wheaton, Illinois

Job Details for 2245 - EO Sheriff Service Specialist

Job Description

GRADE: 413

An employee in this class is responsible for developing procedures, maintaining standards and other responsibilities to ensure the efficient operation of the Communications Center.

An employee in this class is responsible for developing procedures, maintaining standards and other responsibilities to ensure the efficient operation of the Communications Center.

• Responsible to complete/comply with audits mandated by ISP.
• Responsible for any entry made by the Office.
• Responsible for dispersing monthly validations to the proper personnel (Warrants Division and Communications) to ensure the entries needing to remain in LEADS do.
• Responsible for updating the Office on new standards set in place.
• Responsible for making sure that Office members are current with their testing and active.
• Responsible for maintaining the Office user list – adding/deleting members, resetting passwords from all Bureaus of the Office (which occurs multiple times daily), and sending out notifications for renewals.
• Responsible for making entries into LEADS including missing children with special needs such as autism or that may be non-verbal, missing elderly with special needs such as having Dementia or Alzheimer’s.
• Responsible for making entries into LEADS including missing Adults that may have a specific history with weapons or drugs.  LEADS has specific rules of entry for these subjects and additional codes that must be entered to be compliant, it takes long term training to be familiar with this.
• Responsible for making entries for Order of Protection entries including Emergency, Interim, and Plenary Orders.
• Responsible for making entries for Civil No Contact Orders and Stalking Civil No Contact Orders – with or without the firearm prohibitor.
• Responsible for making entries for Firearms Restraining Orders.
• Responsible for entry of stolen vehicles and stolen vehicle parts.
• Responsible for entry of towed/impounded/or seized vehicles.
• Responsible for entry of stolen boats and boat parts.
• Responsible for the entry of unidentified subjects and dental records.
• Responsible for the entry of wanted subjects when the Warrants Division is unavailable.
• Responsible for entry of stolen or missing license plates.
• Responsible for entry of lost or stolen articles.
• Responsible for entry of stolen and recovered guns.
• Responsible for entry of stolen securities.
• Responsible for entry of gang members.
• Responsible for entry of caution file entries on subjects who could be a danger to the police and need an indicator placed on their file to make it know to anyone that runs them what that danger may be.
• Background checks on new employees.

• FOIA requests.
• Maintains BAO (Breathalyzer Alcohol Operator Certification) maintains list and makes sure Deputies are compliant with getting tested with ISP – assists them with registration.
• Responsible for making recording and report requests from the State’s Attorney Office.
• Responsible for making recordings for Deputies, Detectives, and other Agencies upon request.
• Order of Protection entry into VINE.
• Responsible for doing Assist to the State Police reports for FOID and CCL revocation/suspension/expiration for subjects residing in Unincorporated DuPage County and then transferring them onto Detectives Division/Social Worker for follow-up.  If that is not successful, the process comes back to me with the submission of a certified letter to the subject’s home to be compliant with the return of the card(s) and/or a direct visit from a Deputy.
• Monitoring of the Jail and Courthouse radio traffic for added safety.
• Entry of Court CAD sheets to obtain case numbers for Court Deputies to complete their submissions in Field Based Reporting.
• Responsible for the maintenance of the Office portable radio list – take radios in for repairs and updates when need be.  Orders replacement parts and keeps inventory.
• Maintenance of the Community Care Program - automated system that calls the elderly or homebound to check their well-being on days of their choice.
• Bischoff Law Violation calls - responsible for getting valid information of victim and suspect and sending proper agency to check for victim’s well-being.
• Currently adding PPE information for addresses in DuPage County effected by COVID-19.
• Maintains a vast network of vendors/relationships including AT&T, Motorola and Appriss.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Principles and practices involved in the use of LEADS
• Public safety communications systems
• Law enforcement and criminal justice systems
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Completion of a Bachelor’s degree in Public Administration, Criminal Justice or a related field; five years’ experience as a radio dispatcher, including two years of supervisory experience preferably in a multi-jurisdictional environment or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.