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The County of DuPage
Wheaton, Illinois

Job Details for 2217 - EO Sheriff's Information Technology Operations Manager

Job Description

Exempt
GRADE: 315

POSITION SUMMARY
Under administrative direction; performs work of considerable difficulty in managing and directing the operations of the Information Technology (IT) Division; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
The employee in this class is responsible for creating and managing the budget of the IT Division, projects, and management of the staff of the Information Technology department to include the development of long-term and short-term goals.  Work requires the ability to exercise of a high degree of technical expertise and competency in order to effectively research, recommend and implement information technology and telecommunications systems that successfully meet the needs of all user departments. Problem solving and maintenance of all systems is essential.  Administrative direction is provided by the Administrative Bureau Chief and Deputy Chief.  Supervision is provided directly to assigned staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class:

• Supervises the work of subordinate personnel in the Information Technology (IT) Division of the Sheriff’s Office;
• Recommends hires, directs and evaluates employment decisions for all assigned to IT;
• Reviews workload, determines priorities, and assigns staff;
• Reviews and prepares an annual budget request covering all IT needs for the Office;
• Sets and maintains schedules for projects and conducts monitoring of ongoing projects;
• Develops, educates, and trains employees, maintaining industry best practice compliance;
• Assess ongoing projects by creating project metrics and deliverables;
• Develops, updates, and maintains operating procedures for all IT programs and components within the Office;
• Responsible for IT vendor contacts and communications, contract issuance, renewal, and maintenance, and management of outsourced services in assigned area;
• Manages monthly Service-Level Agreement contracts, orders, processing and inventory control;
• Manages relationships with outsourced organizations;
• Provides strategic, budgeting and disaster recovery/business continuity planning for the IT division;
• Performs system maintenance and administrative duties;
• Identifies and resolves employee relations and performance issues;
• Establishes and maintains a professional work environment while providing appropriate leadership and direction;
• Promotes positive morale, creativity and teamwork among staff, evaluates employee performance and sets clear goals and expectations;
• Maintains up to date knowledge and skills in regards to new technologies pertaining to Office needs;
• Utilizes a proactive approach to looking for technological solutions to promote efficient and effective technology based solutions;
• Maintains regular attendance and punctuality.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
· Adjusts work assignments and schedules in the event of an emergency;
· Participation in emergency preparedness, response, and recovery activities as assigned;
· Maintain required emergency management training, and proper program licensure and/or certifications;
· Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
· Operation, care and adjustments, and capabilities of a wide variety of information technology equipment including data center electricity / UPS power distribution;
· Microsoft Office 365, Windows Active Directory, Windows and IOS operating systems and applications;
· Adobe Acrobat Pro;
· Disaster Recovery concepts and plans;
· Effective supervisory techniques and practices;
· Management and leadership principles;
· Current office practices, procedures and equipment;
· Ability to learn and understand County policies and procedures;
· Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes;
· Body camera and mobile video recording systems;
· Cloud based storage systems.

Skills:
· Reasoning and logical thinking;
· Planning, scheduling, assigning, and supervising work of others;
· Using computer hardware and software including, but not limited to, word processing, spreadsheets, databases, email, etc;
· Applying an acquired knowledge of procedures, rules, regulations, and services applicable to the assigned office.

Ability to:
· Manage projects and multiple priorities simultaneously;
· Monitor and evaluate employees;
· Prioritize and assign work;
· Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals;
· Establish and maintain effective working relationships with Office and division staff, other County departments, including outside vendors;
· Plan, organize, manage, and evaluate the work of the division to ensure efficient and cost-effective services;
· Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints;
· Effectively communicates and uses interpersonal skills to interact with coworkers, supervisors, and the general public to exchange and/or receive work direction;
· Ensure compliance with applicable federal, state, and local laws, rules, and regulations;
· Demonstrate effective leadership;
· Multi-task, prioritize, and problem solve;
· Possess and demonstrate excellent oral and written communication;
· Work effectively under stress;
· Work independently with minimal direction;
· Maintain confidentiality.

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of a Bachelor’s Degree in Computer Science or related field with a minimum seven years of information technology or Computer Operations Analyst experience including a minimum of three years of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not primarily a sedentary position. Exerting up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. This may include bending, crawling, or working in confined spaces for operational needs.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is typically office or administrative work and is not substantially exposed to adverse environmental conditions, though some equipment locations may be outdoors with environmental exposures.

CERTIFICATES, LICENSES, REGISTRATIONS
None.