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The County of DuPage
Wheaton, Illinois
 

Flood Information and Services

The purpose of this page is to provide DuPage County residents and businesses with convenient access to general information and services related to water damages from floods and assistance. If you are experiencing water damage from a recent flood, have questions related to flooding and insurance, or you are seeking additional information on flooding, follow the questions below for flood related information.

I have flood damage to my home or business - What happens now?

Flooding is a common cause of water damage to homes and businesses. There are different types of water damage connected to flooding which may be considered eligible for assistance. Damage conditions may vary in size and scale-ability, from a single home with damages to large-scale community disaster. In the event of a large scale disaster, communities must conduct a survey of the damages. The results of this survey determine whether the community is able to apply for Federal assistance. If the community meets the requirements for Federal assistance, the assistance becomes available when a Presidential Disaster Declaration is confirmed for the area. Regardless of a confirmed Presidential Disaster Declaration services and resources are available.

I have flood insurance - What resources are available to me?

If you did have flood insurance coverage when the incident occurred and experienced flood damage contact your current insurance provider to file a claim. If you are a policyholder of the National Flood Insurance Program, you may find the web page Information for Policyholders applicable to your current situation. 

I don't have flood insurance - What resources are available to me? 

If you did not have flood insurance coverage when the incident occurred, several resources may be applicable to you. See below for the services and resource options available to you.

Du Page County

DuPage County Department of Community Services may be able to provide services to individuals and families experiencing a loss or damage to property after a flood. This option is for residents seeking assistance. Detailed below is the eligibility for support services from DuPage County's Community Services.

Eligibility

  • Be a resident of DuPage County
  • Be at least 18 years old
  • Provide written validation of a flood in your area
  • Did not have flood insurance coverage at the time of the incident

Support Services

The following are some, but not all the support services DuPage County's Community Services may provide to survivors of a flood incident.

  • Clean up - Supplies and assistance may be given to those who meet the eligibility qualifications above. 
  • Clothing - Vouchers and assistance may be given to those who meet the eligibility qualifications above.
  • Furniture - Eligible parties may receive assistance with the replacement of items damaged in a flood.
  • Food - Vouchers and assistance may be given to survivors of a flood damaged residence.

For further information please visit the Community Services Webpage. To contact Community Services with any questions or inquiries call 630-407-6500 or 800-942-9412 or submit inquiries to: csprograms@dupageco.org

Non-Government Organization Resources

If you need further assistance recovering from a flood, follow the link to the American Red Cross or search for the other Charitable Organizations tab found on FEMA's Policyholders: Help with or without a disaster declaration website.

If you did not have flood insurance coverage when the incident happened, and experienced flood damage, follow the link to the Small Business Administration for details on their available disaster assistance. This organization may be able to help residents and business owners seeking assistance to repair property damages from a flood, after a Presidential Disaster Declaration is confirmed. Eligibility may include structural damages, economic losses, etc. 

FEDERAL

When a Presidential Disaster Declaration is confirmed in the area residents and business owners become eligible for the Federal Emergency Management Agency Individual Disaster Assistance program. Visit the web page for further details on this service.

How do I know if there is a Presidential Disaster Declaration in my area? 

If a Presidential Disaster Declaration has been confirmed for DuPage County, related information shall be posted on this web page or ProtectDuPage.org. You may visit the Federal Emergency Management Agency for current Presidential Disaster Declarations or the Small Business Administration's current Declared Disasters for related and up-to-date information. 

Can I apply for disaster assistance if a Presidential Disaster Declaration has not been made?

Individual disaster assistance only becomes available after a Presidential Disaster Declaration is confirmed. See Federal Emergency Management Agency's current Presidential Disaster Declarations or the Small Business Administration's Current Declared Disasters for updated information. If you are flood insurance policyholder follow the link, Policyholders: Help with or without a disaster declaration, for further information on the National Flood Insurance Program.

Additional Questions

What is a Presidential disaster declaration? 

A Presidential Disaster Declaration or Federal Disaster Declaration is the confirmation and verification for Federal assistance due to a major disaster. The confirmed declaration allows for a variety of Federal assistance programs to be available to impacted residents and business. It is important to note, the process for a Presidential Disaster Declaration may take time as it goes through the appropriate channels. The Illinois Emergency Management Agency describes the process in detail in the link Presidential Disaster Declaration process. To understand what this means for you, visit Federal Emergency Management Agency's website to learn more about the recovery processes available from a Presidential Disaster Declaration process.

What is the National Flood Insurance Program? 

The National Flood Insurance Program provides affordable insurance options to property owners. The goal of the program is to reduce the impacts on residents living within a floodplain.  For further inquiries on the National Flood Insurance Program visit the following web pages: The National Flood Insurance Program this web page provides an overview and a question and answer forum, Floodsmart.gov this web page provides further information on the National Flood Insurance Program.

I am looking for flood insurance coverage - what are my options?

Contact your current insurance provider and ask about private flood insurance or if you do not have a current insurance provider see FEMA's Got a Problem? web page, click on the tab that reads "...A Flood Insurance Policy." If you are seeking flood insurance and you live in a moderate to low risk area for flooding visit FEMA's Preferred Risk Policy web page. It is important to note, property owners seeking flood insurance coverage may have a 30-day waiting period for the flood insurance policy to take effect. For related questions follow the link to FEMA's How Do I Buy Flood Insurance? web page.

I need information on Flood Zones in DuPage County - where can I find this information?

DuPage County Stormwater Management developed and maintains flood maps for the County. To view available maps please visit DuPage County Flood Map Sets. For questions and inquiries during normal business hours, please call 630-407-6700 or if written communication is preferred, submit inquiries to StormwaterMgmt@dupageco.org.

I represent a local government body - what flood related resources are available? 

The DuPage County Stormwater Management department has provided flood maps for the County which are available at DuPage County Flood Map Sets. For questions and inquiries during normal business hours, please call 630-407-6700 or if written communication is preferred, submit inquiries to StormwaterMgmt@dupageco.org.

The Office of Homeland Security and Emergency Management may provide damage assessment assistance to local municipalities, at their request. For questions or inquiries from local governing jurisdictions related to flooding in your area, during normal business hours, please call 630-682-7925 or if written communication is preferred, submit inquiries to oem@dupageco.org.

Additional Resources

For official information from the DuPage County Office of Homeland Security and Emergency Management see ProtectDuPage.org and follow us on Facebook (Protect DuPage) and Twitter (@protectdupage) for updates on flooding and related events in our area. Additional link for all hazard's weather preparedness include:

  • DuPage County's Emergency Preparedness Resources web page. The web page contains links to available resources for your general preparedness from all-hazards incidents.
  • If you are looking for up-to-date awareness, purchase a NOAA weather radio. For more details visit NOAA's Weather Radio web page.
  • Visit the Illinois Emergency Management Agency's Hazard Information page for more information and helpful links related to flooding.

References

  1. Illinois Emergency Management Agency. (2009). Disaster declaration process. Retrieved from https://www.illinois.gov/ready/sitecollectiondocuments/disasterdeclarationprocess.pdf
  2. Federal Emergency Management Agency. (2018). The national flood insurance program. Retrieved from https://www.fema.gov/national-flood-insurance-program
  3. Federal Emergency Management Agency. (2018). Information for policyholders. Retrieve from https://www.fema.gov/information-policyholders
  4. DuPage County. (n.d.) Intake and referral. Retrieved from /csintake/
  5. American Red Cross. (2018). American red cross. Retrieved from:http://www.redcross.org/index.jsp;jsessionid=371093D1B62FD9DFB7D05C4EE5FCEC4D 
  6. Federal Emergency Management Agency. (2018). Policyholders: Help with or without disaster declaration. Retrieved from https://www.fema.gov/disaster-support-resources-post-disaster
  7. U.S. Small Business Administration. (n.d). Disaster assistance. Retrieved from https://www.sba.gov/funding-programs/disaster-assistance
  8. Federal Emergency Management Agency. (2018). Individual disaster assistance. Retrieved from https://www.fema.gov/individual-disaster-assistance
  9. Federal Emergency Management Agency. (2018). Disasters. Retrieved from https://www.fema.gov/disasters
  10. U.S. Small Business Administration. (n.d). Disaster loan assistance. Retrieved from https://disasterloan.sba.gov/ela/Declarations/Index
  11. Federal Emergency Management Agency. (2018). The disaster declaration process. Retrieved from https://www.fema.gov/disaster-declaration-process
  12. Federal Emergency Management Agency. (2018). Got a problem. Retrieved from https://www.fema.gov/got-problem
  13. Federal Emergency Management Agency. (2018). Preferred risk policy. Retrieved from https://www.fema.gov/faq-details/Preferred-Risk-Policy/
  14. Federal Emergency Management Agency. (2018). How do I buy flood insurance. Retrieved from https://www.fema.gov/national-flood-insurance-program/How-Buy-Flood-Insurance
  15. DuPage County. (n.d.). DuPage County flood map sets /EDP/Stormwater_Management/1225/
  16. DuPage County. (n.d.). Emergency preparedness resources. Retrieved from /OHSEM/Emergency_Preparedness/29830/
  17. National Weather Service. (n.d.). WFO Chicago NOAA all hazards weather radio. Retrieved from https://www.weather.gov/lot/nwr
  18. Illinois Emergency Management Agency. (2018). Hazard information: Floods. Retrieved from https://www2.illinois.gov/iema/Mitigation/Pages/HazardInfo.aspx#Floods