Please call us with any water quality complaints at 630-964-7503.
COVID-19 Information Related to Water
Federal and State agencies have provided guidance for "re-opening" of buildings, identifying best practices and approaches to ensure proper addressing of potential water quality issues that may arise from water stagnation. We encourage owners of buildings and businesses anticipating reopening to follow these Federal and State guidelines outlined below. In conjunction, DuPage County Public Works will make the necessary efforts to work closely with businesses and individuals to ensure water quality standards are continuing to be met. If you have any questions or concerns related to COVID-19 and water distribution, please contact James Joers at 630-964-7503.
IDPH - Guidance for Maintaining Water System Integrity (PDF)
USEPA - Maintaining or Restoring Water Quality in Buildings with Low or No Water Use (WEB)
CDC - Guidance for Reopening Building After Prolonged Shutdown or Reduced Operation (WEB)
AWWA - Coronavirus (COVID-19) resources (WEB)
AWWA - Waterborne Pathogen Information (WEB)
2020 Hydrant Flushing
HYDRANT FLUSHING ACTIVITIES WILL BE TAKING PLACE. PLEASE PAY ATTENTION TO WHEN YOUR SYSTEM IS SCHEDULED TO BE FLUSHED.
Signs will be posted in the area before the start of hydrant flushing, and customers notified prior to activity. Please click HERE for information regarding best practices during and after hydrant flushing. For further information, please contact our office at 630.964.7503
Always review and follow procedures for flushing your water lines
as recommended after these activities.
Watering Restriction Guidelines
The following restrictions shall be in effect all DuPage County Water Systems from May 15 through September 15 as follows:
Water shall not be used on any day between the hours of 10:00 A.M. and 7:00 P.M. for the purpose of:
- Watering or sprinkling gardens, lawns, trees, shrubs and other outdoor plants, except that such restrictions shall not prohibit the watering of newly planted gardens, lawns, trees, shrubs and plants with hand held water devices.
- Filling swimming pools; and
- Washing vehicles, houses, trailers, driveways and sidewalks.
Outside watering will be allowed before 10:00 A.M. or after 7:00 P.M., as determined by street number and day of the month (odd/even sequence). Odd street addresses may water on the odd days of the month and even street addresses may water on the even days of the month.
Water Division Information
DuPage County's Water Division owns and operates six water systems within unincorporated areas including:
- Southeast Regional Water System, in Darien
- Greene Road/Hobson Valley Water System, in Woodridge
- Steeple Run Water System, in Lisle
- Glen Ellyn Heights Water System, in Glen Ellyn
- North Regional Water Facility, in Itasca
- York Township Water System, in Lombard
Together a combined population of about 13,000 people are served , distributing close to 400 million gallons of water a year through approximately 65 miles of pipe. With the exception of the North Regional Water Facility, all systems distribute Lake Michigan water.
The North Regional Water Facility processes well water through a nanofiltration treatment system employing selective membrane based cross-flow filtration for the removal of contaminants responsible for water hardness and discoloration. Customers receive a purified water with a hardness value of three to five grains per gallon.
All County Water Division systems comply with Illinois Environmental Protection Agency (IEPA) regulatory policies including regular bacteriological and contaminant testing of standby wells and distribution points in accordance with IEPA guidelines.
It is the goal of the DuPage County Water Division to constantly improve customer water quality and service. If you have questions, concerns or would like further information about any of our water systems, please contact us at 630-964-7503.
For unincorporated DuPage County communities we may be able to assist you with providing a safe drinking water supply based upon your location, nearby water sources, raw water characteristics and the availability of capital funding. Please contact our Regulatory Manager to discuss the possibilities of setting up a Special Service Area at 630-407-6679.
Cross-Connection Control Program
To protect the integrity of our drinking water supply and for your health and safety, a Cross-Connection Control Program (CCCP) is included in the DuPage County Water Supply, Distribution and Wastewater Treatment Ordinance and provides
- Authority to require certain backflow prevention devices within any residential or commercial property that is connected to the County water supply;
- Promotion of compliance with public water supply safety regulations in the Federal Safe Drinking Water Act, the Illinois Environmental Protection Agency’s Regulation Title 35, and the Illinois Plumbing Code, and;
- Protection of the public drinking water supply from backflow contamination through cross-connections.
A cross-connection is any piping arrangement (actual or potential) between the drinking water supply and any other water source, which under certain conditions, may result in backflow contamination into the drinking water supply. Examples of cross-connection
hazards include underground sprinkler irrigation systems, fire protection systems, pools and hot tubs, and industrial ice machines, among others.
The Illinois Environmental Protection Agency (IEPA) requires that we conduct a biannual All Drinking Water System Connection Survey. This survey is an integral part of the program, in which we rely on our water customers to provide accurate information
regarding the hazards present at the property. As a result, a survey has been prepared to assess risk and compile backflow prevention device data for properties serviced by DuPage County Public Works. Customers have the choice of filling out the electronic
survey (E-Survey) or filling out the PDF and submitting the survey to our department manually. This program is intended to protect all drinking water customers, and your active participation is required.
If you have any questions, or require additional information, please contact the CCCP manager directly at (630) 427-3512.
For testing companies filing reports, please send a copy via email to RPZDATA@dupageco.org
System Consumer Confidence Reports
Information About Lead